Stephen C. Thomas
DeKalb,IL
Summary
Motivated college student with strong leadership, communication, and customer service skills. Experienced in recruitment, training, and onboarding of new staff, as well as providing high-quality service in fast-paced team environments. Passionate about helping others and supporting inclusive community initiatives.
Developed exceptional customer service and administrative skills in fast-paced property management environment. Skilled in managing tenant relations, coordinating property viewings, and handling lease agreements. Seeking to leverage these transferable skills in new field, with focus on fostering positive client experiences and efficient operations.
Overview
7
7
years of professional experience
Work History
Sales & Leasing Assistant
University Plaza
07.2024 - 08.2024
- Conducted apartment tours for prospective residents and their families.
- Assisted with lease applications, renewals, and move-in paperwork.
- Managed front-desk and phone/email inquiries regarding availability and rates.
- Promoted leasing specials through social media and campus outreach.
- Provided friendly and efficient service to ensure positive resident experiences.
Seasonal Associate
Target
11.2022 - 12.2022
- Fulfilled online and curbside orders, handled restocking and merchandising.
- Assisted customers with product location and returns.
Customer Service Associate
Michael’s Craft Store
01.2021 - 01.2022
- Served as the primary point of contact for customers and online orders.
- Managed curbside pick-up, returns, restocking, and inventory organization.
Youth Assistant
Boys & Girls Club of Chicago
01.2018 - 01.2020
- Supervised summer day camp students, led activities, and maintained a safe environment.
- Communicated with parents and supported team programming.
Education
Bachelor of Science - Psychology
Northern Illinois University
05-2027
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Bogan Computer Technical High School
01.2022
Skills
- Customer service and personnel coordination
- Training, onboarding, and scheduling
- Strong written and verbal communication
- Organization and attention to detail
- Property inspections
- Client relationship building
- Follow-up coordination
- Fair housing regulations
Honors
Top 3% of Graduating Class (Bogan High School), National Honor Society, John Henrik Clarke Honor Society (NIU), National Society of School Leadership Success, Sigma Lambda Honor Society
Links & Features
- NBC Chicago Feature
- MyRadioLink Interview
- Chicago History Museum Awards
- Beverly Review Feature
- Black News Feature
Timeline
Sales & Leasing Assistant
University Plaza
07.2024 - 08.2024
Seasonal Associate
Target
11.2022 - 12.2022
Customer Service Associate
Michael’s Craft Store
01.2021 - 01.2022
Youth Assistant
Boys & Girls Club of Chicago
01.2018 - 01.2020
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Bogan Computer Technical High School
Bachelor of Science - Psychology
Northern Illinois University