Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen D'Angelo

Swartz Creek

Summary

I am skilled in troubleshooting and repairing HVAC equipment.

I have a strong knowledge in electrical troubleshooting.

I am skilled in in brazing and soldering.

Overview

39
39
years of professional experience

Work History

Parts Counter Sales Person

The Behler-Ypoung Co.
01.2000 - 12.2019
  • Streamlined order processing for quicker turnaround times and improved customer experience.ransactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
  • Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
  • Collaborated with team members to achieve monthly sales targets and improve overall department performance.
  • Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
  • Provided technical support for customers seeking guidance on part installation or troubleshooting issues.

HVAC-R Technician

Flint Sheet Metal And Heating
08.1980 - 12.1999


Serviced and repaired residential and light commercial HVAC systems.

Trained many young service techs who became very successful in the industry.


Education

Associate of Arts - Social Sciences

Charles Stewart Mott Community College
Flint, MI
05-2004

Certificate of Technical Studies - Mechanical Refrigeration

The Refrigeration School Inc.
Phoenix, AZ
08-1978

Skills

  • Product knowledge expertise
  • Customer relationship building
  • Parts identification
  • Customer service
  • Forklift operation
  • Parts installation
  • Training and coaching

Timeline

Parts Counter Sales Person

The Behler-Ypoung Co.
01.2000 - 12.2019

HVAC-R Technician

Flint Sheet Metal And Heating
08.1980 - 12.1999

Associate of Arts - Social Sciences

Charles Stewart Mott Community College

Certificate of Technical Studies - Mechanical Refrigeration

The Refrigeration School Inc.