Stephen DeLaunay
Mount Dora,FL
Summary
More than 20 years’ experience in Retail, Customer Service and Insurance Sales
Overview
34
34
years of professional experience
Work History
Medicare Insurance Sales Agent
AMAC (Association of Mature American Citizens}
04.2024 - Current
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Licensed in 27 states.
- Knowledgeable of both Medicare Advantage plans and Medicare Supplements.
- Fully conversant with government compliance regulation.
Appliance Sales
Lowe’s
09.2019 - 12.2020
- Presented features and benefits of Major Appliances.
- Handle a variety of customer service and delivery issues.
Sales Professional
Sleep Number
02.2016 - 04.2017
- Presented features and benefits of high-end mattresses and bedding.
- Employed a process of 'deep discovery' to determine customer’s current quality of sleep and ascertain areas for improvement.
- Built relationships with existing customers through a program of scheduled 'care calls' and periodic emails regarding their experience with the Sleep Number products.
Acting On-Site Licensed Community Association Manager (LCAM)
IBIS VILLAS CONDO ASSOCIATION
01.2014 - 02.2016
- Solicited and analyze contractor bids; conducted quality reviews of work projects.
- Supervised Common Area maintenance, including routine landscaping and special projects.
- Conducted Association meetings.
- Reviewed a variety of technical documents, including legal papers, insurance policies, financial documents.
- Assisted in preparation of Annual Budget.
Camera/Computer Dept. Sales Manager
Brandsmart U.S.A.
02.2000 - 12.2013
- Oversaw the day to day operations of the Camera, Computer and Home Security Departments of the flagship location of a $700 million regional retail chain.
- Ensured that all customers were promptly and properly attended.
- Addressed customer inquiries and resolved issues.
- Attended monthly meetings at the home office with upper management and implemented ensuing sale strategies and business plans.
Sales Professional
H.I.P. Health Care
02.1997 - 02.2000
- Developed new business and provided customer service to existing accounts.
- Won numerous sales awards offered by the company.
Salesperson
BRANDSMART U.S.A.
04.1991 - 02.1997
- Specialized in the sale of Cameras, Camcorders and Home Security equipment.
- Worked in the fast-paced environment of the flagship location of this major regional Consumer Electronics retailer.
Education
Journalism -
Los Angeles City College
Los Angeles, CASkills
Client relationship management
Insurance product knowledge
Medicare compliance
Quote generation
Customer service
Effective communication
Time management
Team collaboration
Insurance sales
Timeline
Medicare Insurance Sales Agent
AMAC (Association of Mature American Citizens}
04.2024 - Current
Appliance Sales
Lowe’s
09.2019 - 12.2020
Sales Professional
Sleep Number
02.2016 - 04.2017
Acting On-Site Licensed Community Association Manager (LCAM)
IBIS VILLAS CONDO ASSOCIATION
01.2014 - 02.2016
Camera/Computer Dept. Sales Manager
Brandsmart U.S.A.
02.2000 - 12.2013
Sales Professional
H.I.P. Health Care
02.1997 - 02.2000
Salesperson
BRANDSMART U.S.A.
04.1991 - 02.1997
Journalism -
Los Angeles City College
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