STEPHEN M. EDWERS
Plainsboro,NJ
Summary
Results-driven finance and business professional with extensive experience in banking, leasing, sales, and customer relationship management. Adept at identifying client needs, driving revenue growth, and ensuring operational excellence. Proven ability to manage accounts, execute financial transactions, and optimize customer experiences. Seeking a challenging role that leverages expertise in finance, leasing, and business operations while offering opportunities for leadership and career advancement.
Overview
12
12
years of professional experience
Work History
Associate
The Mountaintop Group
10.2024 - Current
- Assist with business development, client relations, and administrative operations to support company growth
- Provide high-level customer service and account management, ensuring client satisfaction
- Contribute to market research, sales strategies, and operational efficiencies
Leasing Consultant
AvalonBay Communities
12.2021 - 10.2024
- Assisted prospective residents in finding ideal housing solutions by conducting property tours and explaining leasing options
- Managed lease agreements, renewals, and tenant communications to optimize occupancy rates
- Maintained accurate records of leasing activity, ensuring compliance with company policies and fair housing regulations
- Developed relationships with residents and prospects to enhance community engagement and retention
Relationship Banker
M&T Bank
12.2018 - 12.2021
- Manage client relationships by opening accounts, processing deposits, and cross-selling financial products
- Achieve sales and referral targets by identifying customer needs and providing tailored financial solutions
- Ensure exceptional service delivery, maintaining high levels of client satisfaction and retention
- Develop rapport with customers through personalized engagement and proactive financial guidance
- Stay compliant with banking regulations and security protocols while handling customer transactions
Sales Development Trainee
M&T Bank
06.2018 - 12.2018
- Completed a six-month program focused on preparing for the Relationship Banker II role
- Assisted customers with financial transactions, EasyDeposit migration, and account maintenance
- Conducted risk management procedures, including fraud prevention and compliance audits
- Identified customer needs and provided appropriate banking solutions through outbound calling and in-person interactions
Concession Stand Supervisor
Sodexo
07.2013 - 05.2018
- Company Overview: Rutgers University
- Managed inventory, cash handling, and promotional sales of food items at university events
- Supervised staff, delegating responsibilities to ensure smooth operations and customer satisfaction
- Maintained cleanliness and organization of concession areas while ensuring sufficient stock levels
- Rutgers University
Customer Service Associate
Investors Bank
06.2016 - 05.2017
- Processed financial transactions efficiently while ensuring compliance with banking policies
- Provided outstanding customer service by identifying client needs and recommending financial products
- Served as a senior teller, conducting advanced transactions and training junior tellers
- Assisted in opening new accounts and fulfilling platform-related banking functions
Education
Bachelor of Science - Finance
Kean University
Union, NJ05.2018
Associate of Applied Science - Business Administration & Management
Middlesex County College
Edison, NJ12.2015
Skills
- Financial Services & Banking
- Leasing & Property Management
- Customer Relationship Management
- Business Development & Sales
- Data Entry & Risk Management
- Client Acquisition & Retention
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Audit Compliance & Fraud Prevention
- Leadership & Team Training
Timeline
Associate
The Mountaintop Group
10.2024 - Current
Leasing Consultant
AvalonBay Communities
12.2021 - 10.2024
Relationship Banker
M&T Bank
12.2018 - 12.2021
Sales Development Trainee
M&T Bank
06.2018 - 12.2018
Customer Service Associate
Investors Bank
06.2016 - 05.2017
Concession Stand Supervisor
Sodexo
07.2013 - 05.2018
Bachelor of Science - Finance
Kean University
Associate of Applied Science - Business Administration & Management
Middlesex County College
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