Stephen Evans
Stockbridge,GA
Summary
Quality and customer-focused healthcare professional with several years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Manager
Optum
Minneapolis, MN
06.2020 - Current
- Created and implemented quality assurance programs to ensure patient safety and satisfaction.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Provided oversight of compliance with all federal, state, local regulations, laws and standards.
- Collaborated with external organizations such as insurance companies for reimbursement purposes.
- Implemented strategies for improving efficiency within the department.
- Conducted regular reviews to evaluate effectiveness of care plans.
- Ensured that staff members adhere to professional standards of practice.
- Analyzed data to identify trends in quality improvement initiatives.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Attended conferences and workshops to stay abreast of changes in the field.
Clinical Investigator
Optum
Minneapolis, MN
02.2016 - 06.2020
- Developed and maintained relationships with study sponsors, investigators, ethics committees, and other stakeholders.
- Communicated effectively with both internal staff members and external vendors and partners throughout the course of a project.
- Ensured compliance with all relevant FDA regulations pertaining to drug development projects.
- Prepared reports summarizing findings from monitoring activities.
- Analyzed complex data sets to identify trends or discrepancies in results.
- Drafted reports detailing study progress, outcomes, and conclusions for internal use or publication.
Certified Medical Coder
Palo Alto Medical Foundation
Palo Alto, CA
03.2008 - 09.2015
- Educated staff members on proper coding techniques according to industry standards.
- Monitored changes in reimbursement policies affecting medical coding activities.
- Conducted periodic audits to ensure compliance with coding rules and regulations.
- Ensured HIPAA compliance when handling confidential patient information.
- Maintained up-to-date knowledge of medical terminology and coding systems.
- Researched coding guidelines and regulations to ensure accurate coding practices.
- Reviewed medical records and assigned appropriate codes to diagnoses, treatments, procedures, and services rendered by healthcare providers.
Education
Certified Professional Coder (CPC) - Certified Professional Coder- Prep (CPC); Medical
John Hailes Medical Coding Institute
Oakland, CA02-2011
Some College (No Degree) - Business Management
CSU Sacramento
SacramentoSkills
- Medical Billing
- Staff Supervision
- Staff Guidance
- Compliance with regulatory guidelines
- Team Management
- Decision-Making
- Issue Resolution
- Positive and Constructive Feedback
Affiliations
- Participates in Youth Choir ministries with Tabernacle of David Baptist Church
Accomplishments
- Designated certified coach- certified with Optum in 2024.
Certification
- CPC 2016
Timeline
Clinical Manager
Optum
06.2020 - Current
Clinical Investigator
Optum
02.2016 - 06.2020
Certified Medical Coder
Palo Alto Medical Foundation
03.2008 - 09.2015
Certified Professional Coder (CPC) - Certified Professional Coder- Prep (CPC); Medical
John Hailes Medical Coding Institute
Some College (No Degree) - Business Management
CSU Sacramento