Alyson Torgerson
Anchorage
Summary
Accomplished Clinical Manager with expertise in enhancing patient care, staff development, and operational efficiency. Proven ability to streamline treatment protocols and foster strong patient relationships.
Overview
16
16
years of professional experience
Work History
Clinical Manager
True North TMS at Willow Medical and Wellness
Anchorage, AK
01.2019 - Current
- Led clinical operations to enhance patient care and streamline treatment protocols.
- Developed training programs for new staff, improving onboarding efficiency and integration.
- Provide Transcranial Magnetic Stimulation (TMS) services, including preparation for and administration of TMS treatments under the supervision of a TMS-certified Physician
- Respond to calls during and/or after hours regarding TMS treatments
- Provide Clinical Management oversight for Willow Medical Administrative as well as TMS Clinical Staff
- Responsible for coordinating TMS trainings for all True North TMS staff
- Review and sign as supervisor on all technicians treatment notes
- Responsible for all hiring and onboarding of new staff
- Facilitate ongoing relationship with TMS vendor services
- Maintain and ordering of clinical supplies
- Attend marketing events for TMS
- Insurance Benefits Verifications and cost assessment to be gone over in detail with patients prior to scheduling
- Prior authorization for TMS treatment for patients
- Billing and coding data entry
- EMR experience with scheduling and patient portal setup
- Schedule TMS patient’s course of treatment
- Make TMS schedule and time slots and adjust as needed for current patient load
- Implement EHR protocols and paper chart protocols as needed with change of systems
- Stay up to date on insurance criteria for TMS auth approval and requirements
- Stay up to date on CPR/BLS certification and certification of TMS technicians
- Conduct weekly updates to providers of active TMS patients
- Stay in communication with Dr. Telford about current TMS patients
- Execute all required services and documentation in accordance with agency policies and federal/state standards
- Assist psychiatrist in ongoing face-to-face assessments of TMS patients during treatment
- Perform electronic health record documentation on all treatment related matters, communications and face-to-face encounters in accordance with agency policies and federal/state standards
- Receive any patient complaints and de escalate and find resolution for patient
Regional Lead TMS Technician
TMS Center of Alaska
Anchorage, AK
08.2017 - 12.2018
- Led regional initiatives to enhance patient care and operational efficiency across multiple facilities.
- Developed and implemented training programs for clinical staff, fostering skill development and service excellence.
- Collaborated with cross-functional teams to streamline processes, improving patient intake and treatment timelines.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness and morale.
- Facilitated regular team meetings to discuss progress toward goals, address challenges, and share best practices.
- Travel to second clinic location to provide leadership and support
- Provided training for all new TMS technicians and providers
- Lead weekly team meeting calls with corporate leadership out of state
- Provided TMS treatment to patients and document for each session
- Insurance benefits verification
- Conduct interviews for new hires
- Collaborate and assist with marketing team
- Led weekly meetings with out of state corporate team
- Assisted in corporate merger when the private practice initially TMS Center of Alaska was purchased by Achieve TMS
Head HighschoolCheer Coach/Substitute Teacher, K-12
Anchorage Christian Schools
Anchorage, AK
11.2015 - 05.2017
- Developed and implemented training programs to enhance cheerleading skills and teamwork.
- Coordinated practice schedules, ensuring optimal use of facilities and resources.
- Mentored athletes in performance techniques and personal development goals.
- Organized competitive events, overseeing logistics and team preparations.
- Collaborated with school administration to align cheer program objectives with institutional values.
- Evaluated athlete performance, providing constructive feedback to foster improvement.
- Managed recruitment processes for new team members, promoting inclusivity and diversity.
- Fostered positive relationships among parents, athletes, and staff to build community support for the program.
- Managed budget resources effectively for uniform procurement, travel expenses, competition fees, and other program-related costs.
- Boosted team morale through effective communication, motivational tactics, and positive reinforcement.
- Developed strong athlete relationships by maintaining open lines of communication and providing individualized support.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Coordinated travel arrangements, tracked expenses, and reported on all team activities.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Maintained classroom order and ensured adherence to school policies and procedures.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Front Office Assistant/Chiropractic Assistant
Alaska Chiropractic Clinic
Anchorage, AK
06.2010 - 05.2012
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated front desk operations, ensuring efficient patient check-in and check-out processes.
- Assisted in maintaining accurate patient records and preparing patient charts
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Assisted the Chiropractor with interferential therapy
- Verify insurance benefits and enter billing information
- Performed bank deposits
Education
Associate of Science - General Studies
Eastern Gateway Community College
Youngstown, OH06-2022
CNA - Certified Nursing Assistant
Dominion Healthcare Solutions
Savannah02-2014
High School Diploma -
Anchorage Christian Schools
Anchorage, AK05-2009
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Staff development
- Patient relationship management
- Patient education
- HIPAA compliance
- Inventory management
- Team meetings
- Medical billing
- Insurance verification
- Effective communication
- Onboarding and coaching
- Staff guidance
- Employee issue resolution
- Clinical documentation
- Direct patient care
- Procedure implementation
- Medical practice management
- Patient relations
- Insurance billing
Timeline
Clinical Manager
True North TMS at Willow Medical and Wellness
01.2019 - Current
Regional Lead TMS Technician
TMS Center of Alaska
08.2017 - 12.2018
Head HighschoolCheer Coach/Substitute Teacher, K-12
Anchorage Christian Schools
11.2015 - 05.2017
Front Office Assistant/Chiropractic Assistant
Alaska Chiropractic Clinic
06.2010 - 05.2012
Associate of Science - General Studies
Eastern Gateway Community College
CNA - Certified Nursing Assistant
Dominion Healthcare Solutions
High School Diploma -
Anchorage Christian Schools