Stephen Getz
Elgin,IL
Summary
Accomplished leader with a proven track record at Walgreens Boots Alliance, enhancing operational efficiency and customer satisfaction. Expert in retail inventory management and adept at fostering team leadership and motivation. Achieved significant improvements in store performance and employee morale through strategic planning and effective communication. Skilled in loss prevention and payroll management, ensuring store success and profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Store Manager
Walgreens Boots Alliance
10.2020 - Current
- Ensured compliance with company policies and procedures, as well as local regulations relating to safety and health standards.
- Resolved escalated customer issues professionally while balancing client satisfaction with business needs efficiently.
- Managed financial aspects of the store operations including budgeting, forecasting, payroll processing, expense control, and cash handling.
- Evaluated employee performance regularly through feedback sessions, setting objectives for improvement when needed.
- Assisted in recruiting top talent by conducting interviews, evaluating applicants'' skills, and providing recommendations for hire.
- Analyzed sales data to identify trends and opportunities for increased revenue generation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Streamlined inventory management for optimal stock levels, reducing waste and maintaining availability of in-demand products.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
Store Manager Unassigned
Walgreens Boots Alliance
05.2020 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Assistant Store Manager
Walgreens Boots Alliance
08.2014 - 05.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
Education
Elgin High School
Elgin2005
Skills
- Recruitment and hiring
- Employee Scheduling
- Sales Analysis
- Customer Service
- Problem-Solving
- Store Merchandising
- Team leadership and coaching
- Customer Service Management
- Goals and performance
- Cash Management
- Loss Prevention Procedures
- Payroll Management
- Inventory Control
- Recruiting and Hiring
- Performance Reviews
Certification
ExCPT Certified Pharmacy Technician
Timeline
Certified Store Manager
Walgreens Boots Alliance
10.2020 - Current
Store Manager Unassigned
Walgreens Boots Alliance
05.2020 - 09.2020
Assistant Store Manager
Walgreens Boots Alliance
08.2014 - 05.2020
Elgin High School