Stephen Glass
White Plains
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
The Cabin Bar And Grill
Big Sky, MT
06.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Trained new team members on menu knowledge and service protocols.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with management to streamline service processes and improve efficiency.
Bartender/Server
Big Sky Resort
Big Sky, MT
01.2022 - 05.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Associate of Science - Business Administration
S.U.N.Y. Cobleskill
Skills
- Team member support
- Table resetting
- Order delivery practices
- Food inspection
- Exceptional customer service
- Point of sale operation
- Multitasking and organization
- Order accuracy
- Wine pairings
- Cash handling
- Team collaboration
Timeline
Server
The Cabin Bar And Grill
06.2023 - Current
Bartender/Server
Big Sky Resort
01.2022 - 05.2024
Associate of Science - Business Administration
S.U.N.Y. Cobleskill