VMWare
Open To Work
Stephen Harrison
Manager, IT Services and Information Assurance
Lompoc,CO
Work Preference
Summary
Results-driven Client Systems Supervisor with a proven track record in staff management and cross-functional team collaboration. Skilled in data analysis and network security, dedicated to implementing effective training programs that elevate technical proficiency and enhance operational efficiency.
Proficient in technical troubleshooting, project planning, and mobile security. Strong background in security information and event management, with a focus on enhancing system functionality and user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Systems Technician
United States Air Force, USAF
Little Rock, AR
06.2024 - 12.2026
- Installed and configured client systems to ensure operational readiness and efficiency.
- Diagnosed hardware and software issues, providing timely resolutions to maintain system functionality.
- Oversaw inventory management of IT equipment to ensure resource availability for seamless operations.
- Collaborated with cross-functional teams to enhance user experience and streamline support processes.
- Developed and delivered comprehensive training programs for service members to improve system usage and technical skills.
- Monitored network security alerts to identify potential threats and vulnerabilities.
- Conducted risk assessments to evaluate security posture and recommend enhancements.
- Coordinated cross-functional teams to execute project deliverables on time and within budget constraints.
- Developed comprehensive project plans, outlining scope, timeline, and resource allocation.
- Diagnosed and resolved hardware and software issues for end-users to enhance system functionality.
- Diagnosed and repaired mobile devices, ensuring optimal functionality and customer satisfaction.
- Provided expert assistance in troubleshooting mobile device issues for customers.
- Conducted thorough diagnostics to assess device performance and functionality.
Client Systems Supervisor
United States Air Force, USAF
Ramstein AFB
11.2022 - 05.2024
- Supervised daily operations of information systems to ensure optimal performance and reliability.
- Managed team schedules, delegating tasks to enhance workflow efficiency and productivity.
- Implemented training programs for new technicians, improving onboarding processes and knowledge retention.
- Designed and implemented cloud infrastructure solutions using AWS and Azure platforms.
- Automated deployment processes, enhancing efficiency and reducing provisioning time for virtual machines.
- Analyzed network performance to identify and resolve connectivity issues
Client Systems Supervisor
United States Air Force, USAF
Croughton UK
12.2020 - 12.2022
- Led asset protection initiatives to mitigate theft and shrinkage across multiple locations.
- Developed and implemented training programs for staff on loss prevention techniques.
- Analyzed incident reports to identify trends and improve security protocols.
- Analyzed inventory processes through regular audits to maintain alignment with organizational compliance requirements.
- Led software asset management initiatives to optimize resource utilization and minimize costs.
- Developed and implemented processes for tracking software licenses and compliance across departments.
- Improved overall operational efficiency with the development of standard operating procedures for asset management activities.
- Enhanced asset management efficiency by implementing innovative tracking systems and processes.
Client Systems Technician
United States Air Force, USAF
Camp Humphreys, Korea
11.2019 - 11.2020
- Maintained inventory of IT equipment, ensuring availability of necessary resources for operations.
- Trained service members on system usage, improving overall technical proficiency within the unit.
- Conducted regular system audits to identify vulnerabilities and implement security measures effectively.
- Developed standard operating procedures for troubleshooting, enhancing consistency in service delivery.
- Diagnosed and repaired mobile devices, ensuring optimal functionality and customer satisfaction.
- Performed software updates and troubleshooting for various mobile operating systems.
- Led initiatives to enhance customer service protocols, fostering positive client relationships and feedback.
- Served as a valuable resource for coworkers seeking advice on difficult repairs or unique challenges encountered during servicing jobs.
- Utilized diagnostic tools to evaluate device issues and implement effective solutions.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Provided expert assistance in troubleshooting mobile device issues for customers.
Client Systems Technician
United States Air Force, USAF
Colorado Springs, CO
01.2017 - 11.2019
- Provided tiered support for network connectivity issues, ensuring minimal downtime for clients' operations.
- Maintained detailed records of all service tickets, enabling accurate tracking of common issues and trends over time.
- Provided remote support to users in various locations, resolving issues efficiently without the need for onsite visits.
- Assisted in the planning and execution of large-scale technology rollouts, contributing to seamless transitions for endusers.
- Reported incidents and executed corrective procedures.
- Collaborated with cross-functional teams to deploy new hardware and software, improving overall infrastructure performance.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Maintained inventory of IT equipment, ensuring availability of necessary resources for operations.
- Conducted regular system audits to identify vulnerabilities and implement security measures effectively.
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT08-2027
Associate of Applied Science - Information And Computer Systems
Community College of The Air Force
Montgomery, AL06-2025
High School Diploma -
Copperas Cove High School
Copperas Cove, TX06-2013
Skills
- Equipment installation expertise
- Technical troubleshooting expertise
- Remote troubleshooting
- Project planning and development
- Staff management
- Security information and event management
- Operating system hardening
- Data analysis
- Software asset management
- Privileged access management
- Mobile security
- Active TS /SCI
Accomplishments
- Joint Service Commendation Medal 2025
- Non-Commissioned Officer of the Quarter 2024
- 603rd ACOMS Work center of the Quarter 2024
- CCNA ( Cisco Certified Network Associate)
- Joint Service Commendation Medal 2020
- Air Force Information Dominance Award – Outstanding Cyber Operations airmen of the year 2020
- Airmen of the Quarter 2020
- Airmen of the Quarter 2020
Certification
- Comptia Security+
- CCNA
- VMWare Administrator
- Apple Business Manager
Software
Remedy Ticketing system
Apple Business Management
Purebred
Microsoft Suit
Windows OS
Mac OS
Active Directory
Oracle
WDS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Achievements
Recognized for superior technical performance and leadership with multiple major awards, including the Indo-Pacific Information Dominance Airman of the Year and the Air Force Information Dominance Award for Outstanding Cyber Operations Non-Commissioned Officer. Earned Joint Service Commendations and multiple Air Force Achievement Medals for mission impact and operational excellence. Selected for Back-to-Back Airman of the Quarter honors while serving in Korea for exceptional service delivery, technical problem solving, and mission support. Successfully led and executed large-scale device refresh and asset accountability programs, improving equipment visibility and operational readiness. Strengthened cybersecurity posture through proactive vulnerability remediation and standardized patch management processes across supported units.
Affiliations
- United States Air Force
- United States Air Force Reserves
Timeline
Client Systems Technician
United States Air Force, USAF
06.2024 - 12.2026
Client Systems Supervisor
United States Air Force, USAF
11.2022 - 05.2024
Client Systems Supervisor
United States Air Force, USAF
12.2020 - 12.2022
Client Systems Technician
United States Air Force, USAF
11.2019 - 11.2020
Client Systems Technician
United States Air Force, USAF
01.2017 - 11.2019
Bachelor of Science - Cloud Computing
Western Governors University
Associate of Applied Science - Information And Computer Systems
Community College of The Air Force
High School Diploma -
Copperas Cove High School