Jacob Jones
Troy,AL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Systems Technician
Air National Guard
12.2020 - Current
- Streamlined client systems by implementing efficient software upgrades and troubleshooting solutions.
- Reduced downtime for clients with prompt and accurate technical support, resulting in increased productivity.
- Ensured data security by performing regular system backups and maintaining up-to-date antivirus software.
- Collaborated with cross-functional teams to deploy new hardware and software, improving overall infrastructure performance.
- Troubleshot various technical issues dealing with printers, network and phone systems.
IT Services Support Specialist (Part-Time)
Troy University
11.2023 - Current
- Enhanced system efficiency by troubleshooting and resolving technical issues for endusers.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Streamlined help desk processes, resulting in reduced response times and increased productivity.
- Configured hardware devices such as printers and scanners, enabling seamless integration into existing networks.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
Busser
Burro Azul
06.2023 - 09.2023
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Demonstrated attention to detail when setting tables according to restaurant standards.
Assistant Manager/Supervisor of Concessions
Waterville USA
05.2019 - 06.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Associate of Arts - General Studies
Coastal Alabama Community College
Bay Minette, ALBachelor of Science - Applied Computer Science
Troy University
Troy, AL05.2024
Skills
- Software Upgrades
- Software Installation
- Technical Support
- Desktop support
- Security Certification
- Windows 10
Certification
- CompTIA Security+ Certified
- TDC Server Training - July-Aug 2023
Timeline
IT Services Support Specialist (Part-Time)
Troy University
11.2023 - Current
Busser
Burro Azul
06.2023 - 09.2023
Client Systems Technician
Air National Guard
12.2020 - Current
Assistant Manager/Supervisor of Concessions
Waterville USA
05.2019 - 06.2023
Associate of Arts - General Studies
Coastal Alabama Community College
Bachelor of Science - Applied Computer Science
Troy University