Stephen Hartsell
Murfreesboro,TN
Summary
Results-driven FOH and BOH Manager with a proven record in guest relations and conflict resolution. Expertise in training staff and optimizing service delivery to enhance customer experiences.
Overview
5
5
years of professional experience
Work History
FOH Manager/BOH Manager
Chick-fil-A
05.2024 - 05.2026
- Managed daily operations to ensure efficient front-of-house service and optimal guest experiences.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented inventory management processes to streamline supply ordering and reduce waste.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Dispatched for CFA Delivery
Landscaper
Family Freind
09.2021 - 03.2024
- Operated and maintained landscaping equipment for efficient project execution.
- Maintained grounds by trimming, weeding, and general clean-up.
- Collaborated with clients to understand their vision and requirements for landscaping projects.
Education
High School Diploma -
Spirit of Truth Academy
Mt Pleasant, NC05-2026
Skills
- Guest relations
- Conflict resolution
- Staff management
- Computer skills
- Portfolio management
- Stock trades
Languages
English
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Swimming
- Strategy Games
- Gym Workouts
Timeline
FOH Manager/BOH Manager
Chick-fil-A
05.2024 - 05.2026
Landscaper
Family Freind
09.2021 - 03.2024
High School Diploma -
Spirit of Truth Academy