Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Herrera

Wingate,NC

Summary

Passion for technology and delivering impactful solutions in dynamic environments. Ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Longhorn Steakhouse
Monroe, NC
04.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
  • Served food and beverages promptly, with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs, and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution, and maintaining positive relationships.

Recruitment Chair

Alpha Psi Lambda Fraternity, Alpha Theta Chapter
08.2024 - Current
  • Worked closely with chapter officers and regional representatives to align recruitment efforts with the organization's goals and values.
  • Organized workshops and training sessions for current members to improve recruitment techniques and member retention.
  • Reviewed applications, conducted interviews, and facilitated the onboarding process for new members to ensure alignment with organizational standards.

Education

Bachelor of Science - Computer Science

University of North Carolina At Wilmington
Wilmington, NC
05-2027

Skills

  • Exceptional customer service
  • Team collaboration
  • Strong multitasking
  • Adaptable mindset
  • Technology support
  • Computer assembly

Certification

  • Platinum in ACT WorkKeys

Timeline

Recruitment Chair

Alpha Psi Lambda Fraternity, Alpha Theta Chapter
08.2024 - Current

Server

Longhorn Steakhouse
04.2021 - Current

Bachelor of Science - Computer Science

University of North Carolina At Wilmington

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Stephen Herrera