Stephen Horn
Brookings,OR
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. I am responsible and reliable.
Overview
35
35
years of professional experience
Work History
Bartender/Server
Zolas On The Water
Brookings, OR
2019.06 - 2022.12
- Trainer of new employees
- Manage Cash
- Knowledge of POS Systems
- Performed opening and closing duties including restocking and inventory supplies.
- Communication with customers and staff
Bartender/Server Manager
Beachfront Bistro
Brookings, OR
2018.04 - 2019.06
- Training
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Greeted guests with friendliness and professionalism.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Balanced daily registers and generated sales reports for management.
- Developed good working relationships with fellow employees through effective communication.
- Performed opening and closing duties including restocking supplies.
- Collected and organized daily till totals and tips.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Effectively multitasked within fast-paced environment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently with POS system.
Bartender/Server
BPOE 1934
Brookings, OR
2018.09 - 2019.03
- Open/Close Lounge
- Bartending/Serving
- Lottery
Brewer/Bartender
Chetco Brewery
Brookings, OR
2018.02 - 2018.10
- Calibrated instruments used in testing wort samples for alcohol content or bitterness units.
- Conducted laboratory tests to measure specific gravity and pH levels of wort or beer samples.
- Documented batch information on log sheet.
- Cleaned and sanitized all brewing equipment before and after each use.
Floor Supervisor/Lead Server
Tommy Bahama
Newport Beach, CA
2007.05 - 2012.01
- Delegating Staff Tasks
- Training New employees
- Supervising Staff
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Performed daily opening and closing procedures according to established guidelines.
- Managed cash register operations including deposits, withdrawals, transfers.
- Monthly Testing on Food and Beverage Menus
- Events Off Site
Operations Manager
Kmartcorp
Big Bear Lake, CA
1988.04 - 1997.06
- Opening/Closing,
- Training
- Hiring/Terminating/Evaluating
- Merchandising/Inventory
- Scheduling, Including Management Team
- District Operations Seminars
- Shipping/Receiving/Warehouse Needs
- Handled Customer Complements And Complaints
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed and implemented operational procedures to ensure quality standards are met.
- Employee Evaluations
- Safe And Cash Drops from Employees
Education
High School Diploma -
Rio Hondo College
Whittier, CA1982-06
Skills
- Hospitality service expertise
- Team training and development
- Bar operations management
- ABC regulations
- Staff management
- Cash register operation
- Order management
- Outgoing personality
- Clear and effective communication
- Point of sale systems
- Outstanding customer service
- Professional appearance
- Safe serving practices
- Responsible alcohol service
- Customer service expertise
- Highly reliable
- Strong multitasking
Timeline
Bartender/Server
Zolas On The Water
2019.06 - 2022.12
Bartender/Server
BPOE 1934
2018.09 - 2019.03
Bartender/Server Manager
Beachfront Bistro
2018.04 - 2019.06
Brewer/Bartender
Chetco Brewery
2018.02 - 2018.10
Floor Supervisor/Lead Server
Tommy Bahama
2007.05 - 2012.01
Operations Manager
Kmartcorp
1988.04 - 1997.06
High School Diploma -
Rio Hondo College