STEPHEN INGRUM
Houston,TX
Summary
Accomplished Technology Sales Leader with a proven track record of expertise and proficiency.
Dedicated to a customer-centric approach in sales, committed to assisting clients in discovering
tailored solutions for their businesses, and consistently surpassing set targets.
Overview
19
19
years of professional experience
Work History
Client Development Manager
LANAIR Technology Group
01.2019 - Current
- Cultivated and fortified relationships with key clients by employing effective communication strategies and promptly addressing any concerns or issues
- Demonstrated a commendable track record of assisting SMB Enterprise customers in uncovering and achieving the optimal solution for their business triumph, emphasizing value creation rather than a mere sale
- Provided comprehensive pre- and post-sales support across the spectrum of customer relationship management by proficiently navigating enterprise hardware and software technologies, encompassing Cloud, Cybersecurity, Backup and Disaster Recovery, UC, and UCaaS
- Proficiently managed client accounts and devised strategic sales approaches to surpass revenue objectives.
Senior Solution Sales Consultant - UC
LANAIR Technology Group
01.2005 - 01.2019
- Designed and conducted product presentations and demonstrations to potential clients
- Configured, sold, and supported ShoreTel Unified Communications solutions of varying sizes and complexities, from initial design to installation and from end-user training to ongoing support
- Consistently achieved $650k in sales, accompanied by $300k in margin annually
- Devised and executed impactful marketing strategies aimed at boosting sales
- Proficient in delivering complex solutions to stakeholders at all technical levels.
Contract IP Telephony Support Engineer
Self
01.2016 - Current
- Provided Unified Communications engineering support to other partners on an as needed, or project basis
- Troubleshot, upgraded, and configured existing ShoreTel/Mitel systems
- Designed, installed, and configured new ShoreTel/Mitel systems
- Trained end-users, system administrators, and other ShoreTel/Mitel engineers.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
Education
Bachelor of arts - Computer Science
Skills
- Lead Generation
- Sales Prospecting
- Business Development
- Sales Cycle
- Sales/Support Engineering (SE)
- Sales Support
- Solution Sales
- Marketing
- Telephony
- Customer Relationship Management (CRM)
- Post-Sales
- Pre-Sales
- Customer/Client Research
- Customer Relations
- Enterprise Applications
- Communication Skills
- Sales
- Internet Security
- Cloud Computing
- Sales Management
- Unified Communications
- Customer Support/Service
- Sales Presentation
- Problem Solving Skills
Personal Information
Title: Technical Sales Leader
Timeline
Client Development Manager
LANAIR Technology Group
01.2019 - Current
Contract IP Telephony Support Engineer
Self
01.2016 - Current
Senior Solution Sales Consultant - UC
LANAIR Technology Group
01.2005 - 01.2019
Bachelor of arts - Computer Science
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