Proven leader with extensive experience in team leadership and process optimization. Skilled in improving workflows and fostering safety and engagement across diverse environments. Adept at conflict resolution and budget management, empowering teams to exceed goals.
Overview
17
17
years of professional experience
Work History
Wing Chaplain
WAANG
Camp Murray, WA
12.2024 - Current
Offer spiritual support, counseling, and guidance to Airmen 1000+, their families, and other authorized personnel, regardless of their faith tradition. Focusing efforts on developing quality-of-life programs to meet the needs of each airman and their families.
Coordinated special events such as retreats, conferences, memorial services serving over 5000+ military members and families
Serve in an advisory role to commanders on spiritual, religious, ethical, moral, and morale issues.
Lead a team chapel personnel. Reviewing strategies to ensure the technical proficiency of personnel and $110K in budgeted funding
Develop, implement, and analyze annual ministry needs assessments and action plans.
Coordinate the provision of chapel support to 3000+ members and their families throughout all aspects of the deployment cycle. Assuring the continuous provision of care meets their needs.
Develop, maintain, and adjust recruiting platform in conjunction with joint forces chaplains and recruiting and retention offices.
Collaborate with joint forces in support of the state partnership program, assuring international strength and sustainability.
Enhance and strengthen the spiritual resiliency of over 1000 airmen in conjunction with other helping agencies, assuring spiritual, physical, mental, and social strength and readiness of the wing is maintained and grown.
Active community engagement through organizing community outreach initiatives impacting over 10,000 residents strengthing community support for Wing
Area Manager/Process Path Owner
Amazon
Spokane, WA
01.2023 - Current
Optimized processes as the SME for the inbound receive department, implementing strategies across all shifts in the operation
Hold advisory role with all inbound area managers to develop effective strategies to enhance overall operational performance
Lead, manage, and develop a team of Amazon Associates, ranging from 20-50 individuals. This includes motivating, mentoring, and coaching them to meet targeted performance goals and ensure the highest levels of safety, quality, attendance, and engagement. My leadership skills resulted in 100% leadership rating from direct report team members
Enhanced Team Efficiency through optimizing processes within inbound receive operations and vendor returns. Increased workflow for the inbound receive department by 20% year over year.
Support all safety programs and OSHA compliance. Worked collaboratively with safety team for implementation of eyewash stations throughout the inbound department; eliminated the potential for $100k+ in fines.
Identified and led process improvement initiatives for vendor returns, taking the department from the lowest performing in the region to the top performing department in the region in 3 months.
Adapt to a fast-paced environment that changes multiple times throughout the shift. I implement effective analytical and communication skills to adjust the team's priorities to meet the demands and ensure customer satisfaction
Implement process improvements to streamline warehouse workflows.
Chaplain
WAANG
Fairchild AFB, WA
07.2014 - 11.2022
Conduct religious services and ceremonies to include: leading worship services, performing religious rites such as weddings, baptisms, and funerals, and administering sacraments according to their faith tradition to over 5000 airmen on Fairchild AFB
Providing confidential counseling offering support for various life challenges, including work-related issues, combat stress, deployment difficulties, marriage and family issues, substance abuse, grief, and finances. Conducted over 800 hours of confidential support throughout time as a chaplain
Advise military leaders on matters of religion, ethics, morale, and the impact of religion on operations.
Developing religious education programs and activities for service members and their families. Coordinating with the chapel corps for the use of $85K in resource funding
Operated with the Fatality Search and Recovery Team (FSRT) as a part of the Homeland Response Force (HRF) in the recovery of remains from the Oso Mudslide, the second largest natural disaster in the history of the state of Washington.
Served as the HRF Lead Chaplain in a joint force role with FEMA Region X for 3 years. Leading to 2 excellent ratings during training exercises
Sr. Pastor/Executive Pastor
Crossroads Christian Fellowship
Airway Heights, WA
09.2008 - 10.2022
Served as the CEO and Chair of the Non-profit organization. Responsible for the strategic direction of the church establishing the mission and vision and working collaboratively with the board to accomplish that mission.
Served as the overseer of meeting the spiritual, physical, emotional, social, and psychological needs of the 300+ church members.
Intentionally develop leaders through mentoring. Trained, developed, and launched 3 pastors and 2 additional churches
Serve on the denominational board for the region, providing oversight and directional counsel to over 30 churches. Maintaining resources for over $200k for the region
Developed and implemented strategic protocols for both the church and the district to accomplish the mission.
Strategically develop and implement community engagement. Increased community involvement and engagement by 100% increasing outreach activities and church attendance by 75% during time as lead pastor
Lead a staff of 10 ministry leaders and 30+ volunteers with strategic mission and vision.
Engage community members, facilitating needs assessments and providing resources to meet community members' needs, collaborating with community agencies, including: public schools, police department, mayor's office, city council, other churches, and other non-profit helping agencies
Managed administrative tasks including budgeting, scheduling, and communications.
Education
Master's degree - Organizational Leadership
Liberty University
Lynchburg, VA, United States
06.2012
Master's degree - Clinical Psychology
Eastern Washington University
Cheney, WA, United States
06.2002
Bachelor's degree - Psychology, Sociology
Washington State University
Vancouver, WA, United States
06.1998
Skills
Team leadership
Process improvement
Budget management
Safety compliance
Performance management
Resource allocation
Conflict resolution
Communication skills
Strategic planning
Project management
Operations management
Lean manufacturing
Operations improvements
Project planning
Leadership skills
Financial oversight
Leadership development
Training and coaching
Conflict management
References
James, Whiteley, Ch. (Col) Pacific AF, 509-991-1114, ANG, (
Shane, Freese, Pastor, 208-889-0588, Genesis Church Spokane Valley
Bill, Dehler, SMSgt (Ret.), 509-215-0333, Lincoln County Juvenile Courts, (
Accomplishments
Rated top-tier manager at Amazon
President of GEG2 Warriors at Amazon
3 Air Force commendation medals for superior performance
Selected as Air National Guard Representative with Washington State Partnership Program to the Malaysian Army