Stephen Kranch
Lancaster,PA
Summary
Seasoned Director of Operations with a proven track record at Invictus Security Group, Inc, enhancing client relationships and spearheading strategic initiatives for product and service excellence. Skilled in operations management and leadership, my approach has consistently driven revenue growth and operational efficiency. Renowned for exceptional communication and strategic planning abilities, I excel in dynamic, high-stakes environments.
Overview
23
23
years of professional experience
Work History
Director of Operations
Invictus Security Group, Inc
Lancaster, PA
02.2018 - Current
- Formed and sustained strategic relationships with clients.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Contributed to organizational strategic direction to improve products and services.
Licensed Insurance Sales Agent
Allstate Corp
Lancaster, PA
11.2001 - 10.2019
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Lancaster Catholic High School
Lancaster, PA06-1995
Skills
- Leadership training
- Schedule oversight
- Operations oversight
- Business management
- Workforce planning
- Cost control
- Process improvement
- Strategic planning
- Operations management
- Scheduling
- Professionalism
- Direct sales
- Attention to detail
- Communication
- Interpersonal skills
- Staff hiring
- Self motivation
- Revenue growth
- Excellent communication
- Sales oversight
References
References available upon request.
Timeline
Director of Operations
Invictus Security Group, Inc
02.2018 - Current
Licensed Insurance Sales Agent
Allstate Corp
11.2001 - 10.2019
High School Diploma -
Lancaster Catholic High School
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