Stephen Lee
Operations Supervisor, Driver, Educator
MARYSVILLE,WA
Summary
Accomplished professional with a proven track record in operations management and client relations, notably at the United States Census Bureau. Skilled in leading teams to exceed sales targets and enhance customer satisfaction through effective communication and problem-solving. Fluent in three languages, enhancing customer and client engagement. Demonstrates exceptional organizational leadership and persuasion techniques, achieving significant results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Office Operations Supervisor
United States Census Bureau
2019.11 - 2020.12
- Supervised and trained administrative staff to maximize productivity and adherence to company policies.
- Implemented effective communication channels between departments for seamless collaboration on projects and initiatives.
- Managed daily operations, ensuring a smooth workflow in a fast-paced environment.
- Handled escalated customer service issues promptly, fostering an atmosphere of trust between clients and the organization.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Sales Agent
Self-employeed
2007.02 - 2019.10
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Master of Arts - Social And Philosophical Foundations of Education
Azusa Pacific University
Azusa, CASkills
- Client Relations
- Sales Training
- Persuasion techniques
- Organizational Leadership
- Operations Management
walk my dog daily
My most happy and relaxing hour is walking with Yuri, Seven years old german shepherd.
Languages
Taiwanese
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridTimeline
Office Operations Supervisor
United States Census Bureau
2019.11 - 2020.12
Sales Agent
Self-employeed
2007.02 - 2019.10
Master of Arts - Social And Philosophical Foundations of Education
Azusa Pacific University
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