Stephen Lennox
Brandon,FL
Summary
Results-oriented professional with extensive experience in brand strategy and customer service. Proven ability to foster long-lasting client relationships and streamline operations for enhanced customer satisfaction and repeat business.
Overview
29
29
years of professional experience
Work History
Brand Manager
Best Buy
Brandon, FL
04.2026 - Current
- Developed and executed marketing campaigns to enhance brand visibility and customer engagement.
- Collaborated with cross-functional teams to align brand messaging across various channels.
- Assisted in monitoring brand performance metrics, providing recommendations for continuous improvement initiatives.
- Facilitated training sessions for staff on brand values, enhancing overall customer experience aligned with branding goals.
- Coordinated training sessions for sales staff on brand messaging and product features.
- Delivered exceptional customer service, fostering long-lasting relationships with clients to ensure repeat business.
SNAP Compliance Auditor
Manhattan Strategy Group
Bethesda, MD
02.2019 - 04.2026
- Conducted comprehensive audits to ensure compliance with federal regulations and organizational policies.
- Developed detailed audit reports outlining findings, recommendations, and corrective actions for stakeholders.
- Monitored regulatory changes and updated compliance protocols in response to evolving requirements.
- Led audit reviews, ensuring adherence to best practices and alignment with industry standards.
Poker Dual Rate Supervisor
Seminole Hard Rock Casino & Hotel
Tampa, FL
08.2003 - 10.2018
- Trained and mentored new dealers in game procedures and customer service standards.
- Resolved guest disputes effectively, maintaining high levels of customer satisfaction and loyalty.
- Reduced errors in payouts through rigorous attention to detail during hand-offs with dealers and floor personnel.
- Streamlined communication between the poker room and other departments to ensure seamless guest experiences.
- Delivered exceptional guest service while supervising multiple games simultaneously for an enjoyable experience.
- Enhanced customer satisfaction by ensuring efficient operations and resolving guest issues promptly.
Wine and Beer Department Manager
Harris Teeter
Roswell, GA
09.1997 - 03.2001
- Oversaw daily operations to ensure compliance with company policies and standards.
- Led team initiatives to enhance customer service experiences and drive sales growth.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Trained and mentored staff on best practices for customer interactions and conflict resolution.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Psychology
University of South Florida
Tampa, FLSkills
- Sales support
- Brand strategy
- Partnership development
- Sales strategy
- Customer service
- Customer focused
- Cash handling
Accomplishments
- Achieved #1 Nationwide Store for Revenue to Target % Q2 2026 through effectively building foundational relationships with sales staff.
Timeline
Brand Manager
Best Buy
04.2026 - Current
SNAP Compliance Auditor
Manhattan Strategy Group
02.2019 - 04.2026
Poker Dual Rate Supervisor
Seminole Hard Rock Casino & Hotel
08.2003 - 10.2018
Wine and Beer Department Manager
Harris Teeter
09.1997 - 03.2001
No Degree - Psychology
University of South Florida