Stephen Litchfield
Pembroke,Massachusetts
Summary
Proven skills in enhancing program success through promotions, student support and event planning to support diverse cultural groups. Top-notch skills in resolving conflicts, facilitating communication, and handling simultaneous tasks.
Overview
4
4
years of professional experience
Work History
Wait Staff
Olde Hitching Post
Hanson, MA
08.2024 - Current
- Strengthened abilities of customer service in a fine dining setting
- Addressed customer concerns with resolutions improving problem-solving skills
- Improved multi-tasking skills by handling multiple tables with ensuring customer satisfaction
- Worked in a team setting where set jobs were in place to grant a smooth restaurant experience for customers.
Intercultural Exchange & Wellness Ambassador
University of Massachusetts Boston
Boston, Massachusetts
10.2024 - 05.2025
- Help foreign students adapt to the University of Massachusetts Boston campus
- Work with the study abroad unit to find new activities and opportunities for foreign students
- Organize projects to help promote studying abroad around campus
- Promoted wellness programs to enhance student health and engagement
Wait Staff
Penguin Pizza
Boston, MA
06.2022 - 01.2024
- Served more than 50 customers a shift in a fast-paced restaurant environment
- Addressed and resolved arising guest complaints promptly and efficiently
- Improved time management and fast-paced thinking skills by managing multiple tables simultaneously, and prioritizing tasks to ensure guests' satisfaction
- Assisted in training new staff members on various restaurant information such as menus, protocol, and daily tasks
Education
Bachelor of Arts - Political Science
University of Massachusetts Boston
Boston, MA05.2025
Political Science And Government
London Metropolitan University
London, EnglandSkills
- Microsoft Word
- Customer service
- Effective communication
- Event organization
- PowerPoint
- Excel
- Conflict Resolution
- Time Management
Leadership Experience
- Model United Nations, 09/18, Present, Represented my school at various Model UN conferences, Researched and analyzed complex global issues such as Women's rights, Border policies, and Climate change to develop potential policy changes, Delivered various speeches and debates, perfecting public speaking and critical thinking skills
Timeline
Intercultural Exchange & Wellness Ambassador
University of Massachusetts Boston
10.2024 - 05.2025
Wait Staff
Olde Hitching Post
08.2024 - Current
Wait Staff
Penguin Pizza
06.2022 - 01.2024
Bachelor of Arts - Political Science
University of Massachusetts Boston
Political Science And Government
London Metropolitan University