Stephen Maffei
Cleveland Heights,OH
Summary
Diligent Store manager 20+ years of experience in managing operations of high volume retail stores. Proven track record of success driving retail store operations, achieving ambitious sales and revenue goals. Solid background in customer service, P&L management, shrink control, training leaders and store building and development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Store Manager
Harbor Frieght Tools
Mayfield Heights, OH
06.2023 - Current
- Improved the store's operational performance by developing and coaching the team on SOPs and level-setting expectations. Went from an operationally challenged store to a high-performing store in six months.
- Top 10 stores in the region for conversion.
- Top-performing store in loyalty and sales goals.
- Excelled in building high-performing teams.
Store Manager/New Store Build Lead
Buy Buy Baby/Bed Bath & Beyond
Warrensville Heights, OH
01.2009 - 08.2023
- Consistently led and developed over 100 employees.
- District Trainer for Regional Flagship location.
- High-grossing store with over 30 million dollars in sales.
- Received the inventory readiness award multiple years.
- Improved associate morale and V.O.C. Scores.
- Successfully ran and rebuilt high-performing teams.
- Store setup manager for new store building and remodels.
Assistant Manager
The Home Depot
Nanuet, NY
05.2001 - 01.2009
- Directly managed over 150 employees in a $56 million-a-year store.
- Coached and developed multiple pro account sales associates to the million-dollar club, and maintained it for consecutive years.
- Oversaw a 25% decrease in shrink as the inventory captain.
- Improved morale and increased VOC scores from 'red' to 'green' in two union target scores.
Education
Associate of Arts -
Lehman College
Bronx, NY05-2019
Skills
- Problem solving
- Project Management Tools
- Planogram execution
- Customer loyalty
- Managing, coaching, and training
- Team Building
- Store Planning
- Strong communication
- Inventory Management
Certification
- Forklift Certified
Timeline
Store Manager
Harbor Frieght Tools
06.2023 - Current
Store Manager/New Store Build Lead
Buy Buy Baby/Bed Bath & Beyond
01.2009 - 08.2023
Assistant Manager
The Home Depot
05.2001 - 01.2009
- Forklift Certified
Associate of Arts -
Lehman College
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