Stephen C. Martinez
Lacey
Summary
Results-driven professional with extensive experience in account management, dedicated to cultivating strong client relationships and driving sustainable business growth. Expertise in negotiating contracts, resolving client issues, and aligning services with specific client needs ensures a tailored approach to each partnership. Proven track record of fostering team collaboration and adapting to dynamic environments highlights exceptional communication and problem-solving abilities. Committed to delivering results that exceed expectations while enhancing overall client satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Landscape Maintenance Account Manager
Pacific Landscape Maintenance
10.2022 - 12.2025
- Cultivated strong client relationships to ensure satisfaction and retention.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed and executed strategic account plans to drive revenue growth.
- Collaborated with sales and marketing teams to align strategies and maximize customer engagement.
- Analyzed market trends to identify new business opportunities and enhance service offerings.
- Led cross-functional teams in delivering tailored solutions for clients' needs.
- Managed contract negotiations, ensuring alignment with organizational goals and compliance standards.
Area Manager
Monarch Landscaping
03.2022 - 10.2022
- Oversaw daily operations, ensuring efficient workflow across multiple landscaping crews.
- Oversaw operational efficiency across multiple landscaping projects, ensuring timely execution and quality standards.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Streamlined project management processes using industry-specific software tools.
- Developed training programs for new staff, enhancing team performance and service delivery.
- Collaborated with clients to identify landscaping needs and deliver tailored solutions.
Owner/Operator
Lakeside Luxury Landscaping
01.2020 - 03.2022
- Managed daily operations, ensuring efficient workflow and high-quality service.
- Developed and implemented process improvements to enhance customer satisfaction.
- Oversaw inventory management, optimizing stock levels for operational efficiency.
- Implemented safety protocols, promoting a secure workplace for employees and customers.
Supervisor
Buds and Blades Landscaping
01.2017 - 01.2020
- Ran day to day scheduling and operations (crew up to 15)
- Point of contact for contracts
- Set up job quality standards
Grounds Maintenance
Gardener's Trust
01.2015 - 01.2017
- Conduct all aspects of landscape care and installation
- Reorganized the IPM program to be more effective
- Perform land reclamation
- Landscape and equipment maintenance
Grounds and Nursery Specialist 2
Tacoma Community College
01.2007 - 01.2015
- Conduct all aspects of landscape care and installation
- Reorganized the IPM program to be more effective
- Created the fertilization program
- Perform small engine maintenance
- Create and run the recycling program for waste
- Use of large equipment and tractors
Landscape Technician
Spring Green Lawncare
01.2001 - 01.2006
- Tree and lawn maintenance for business and residential landscapes
- Diagnose and manage tree and lawn diseases
- Performed general and need specific pesticide applications
Maintenance Crew Lead
Truegreen Landcare
01.1998 - 01.2001
- Consulted with clients to determine their needs and priorities
- Coordinated and oversaw site maintenance
- Trained and managed a staff of up to 7 employees
- Completed field repairs and maintenance on equipment
Assistant Supervisor
Department of Ecology (WCC)
01.1997 - 01.1998
- Collaborated on projects with the Washington State DOT
- Coordinated and implemented site plans
- Operated excavators and other equipment
- Conducted bank stabilization, wetland recovery, and watershed restoration
- Led team in implementing environmental compliance initiatives and best practices.
- Mentored junior staff, fostering skill development and promoting a culture of collaboration.
Landscape Supervisor
Mansfield Construction
01.1995 - 01.1997
- Assisted in planning and execution of new residential landscapes
- Completed all aspects of the finish work of new residential landscapes
Framer
Earthrise Services
01.1993 - 01.1995
- Became familiar with basic construction techniques
- Specialized in new residential construction
Education
High school Diploma -
North Thurston High School
Olympia, WA01.1994
WA Environmental Technician - undefined
Peninsula Community College
01.1996
Skills
- Account management
- Teamwork and collaboration
- Client relationship building
- Customer satisfaction
- Upselling
- Operations
- CRM software
- Client meetings
- Management collaboration
- Proficient in computer applications
Accomplishments
- Averaged a maintenance book of 2 million in annual revenue for both Monarch and PLM. Maintained an upsell percentage of 40% annually.
- Achieved high customer retention through collaboration with customers by relationship building and problem-solving.
Certification
- WA Environmental Technician, Peninsula Community College, 1996-01-01
- Flood Fighting Techniques
- Watershed Restoration
- PLCAA Turf Grass Professional
- Valid Washington Drivers Licence
- Department of Agriculture Licenses, Laws and Safety, Ornamental Insect and Disease, Ornamental Weed Control, Perimeter Control General
Timeline
Landscape Maintenance Account Manager
Pacific Landscape Maintenance
10.2022 - 12.2025
Area Manager
Monarch Landscaping
03.2022 - 10.2022
Owner/Operator
Lakeside Luxury Landscaping
01.2020 - 03.2022
Supervisor
Buds and Blades Landscaping
01.2017 - 01.2020
Grounds Maintenance
Gardener's Trust
01.2015 - 01.2017
Grounds and Nursery Specialist 2
Tacoma Community College
01.2007 - 01.2015
Landscape Technician
Spring Green Lawncare
01.2001 - 01.2006
Maintenance Crew Lead
Truegreen Landcare
01.1998 - 01.2001
Assistant Supervisor
Department of Ecology (WCC)
01.1997 - 01.1998
Landscape Supervisor
Mansfield Construction
01.1995 - 01.1997
Framer
Earthrise Services
01.1993 - 01.1995
WA Environmental Technician - undefined
Peninsula Community College
High school Diploma -
North Thurston High School
Personal Information
Driving License: Valid Washington Drivers Licence