Dedicated Customer Service Representative with a proven track record in conflict resolution and effective communication. Committed to enhancing customer satisfaction through personalized support and problem-solving capabilities.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
AST/Equiniti EPS
Brooklyn, NY
09.2006 - 12.2025
Resolved customer complaints promptly and efficiently.
Provided exceptional customer service to ensure customer satisfaction.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Developed strong relationships with customers by providing personalized assistance and support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Collaborated with team members to enhance customer service delivery and improve overall customer satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Developed positive relationships with customers through friendly interactions.
Participated in advisory meetings to provide insights on new company strategies and website enhancements.
Collaborated with teams to implement updates and improvements on company websites.
Contributed to discussions on website design and functionality during advisory meetings.
Customer Service Representative
Aon
New York, New York
07.2001 - 04.2006
Provided exceptional customer service to ensure customer satisfaction.
Resolved customer complaints promptly and efficiently.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Resolved complex problems by collaborating with other departments to deliver effective solutions that meet customer needs.
Developed positive relationships with customers through friendly interactions.