Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen McCabe

Middle Village,NY

Summary

Dedicated Customer Service Representative with a proven track record in conflict resolution and effective communication. Committed to enhancing customer satisfaction through personalized support and problem-solving capabilities.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

AST/Equiniti EPS
Brooklyn, NY
09.2006 - 12.2025
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Collaborated with team members to enhance customer service delivery and improve overall customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed positive relationships with customers through friendly interactions.
  • Participated in advisory meetings to provide insights on new company strategies and website enhancements.
  • Collaborated with teams to implement updates and improvements on company websites.
  • Contributed to discussions on website design and functionality during advisory meetings.

Customer Service Representative

Aon
New York, New York
07.2001 - 04.2006
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved complex problems by collaborating with other departments to deliver effective solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.

Education

Bachelor of Arts - Political Science

State University of New York At Oneonta
Oneonta, NY
05-1984

Skills

  • Customer service
  • Conflict resolution
  • Customer relationship management
  • Record keeping
  • Team collaboration
  • Problem solving
  • Analytical thinking
  • Product knowledge
  • Active listening
  • Effective communication
  • Courteous demeanor
  • Empathy and patience

Timeline

Customer Service Representative

AST/Equiniti EPS
09.2006 - 12.2025

Customer Service Representative

Aon
07.2001 - 04.2006

Bachelor of Arts - Political Science

State University of New York At Oneonta
Stephen McCabe