Stephen McClerkin
Hermitage,Tennessee
Summary
High-performing with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
19
19
years of professional experience
Work History
Operations Manager
Modern Granite And Marble
Nashville, Tennessee
08.2022 - 12.2023
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Guided employees on understanding and meeting changing customer needs and expectations.
Robot Operator
Sims-Lohman
Smyrna, TN
03.2018 - 08.2022
- Performed daily safety checks on robots and equipment to ensure optimal operation.
- Loaded raw materials into feeder systems as necessary for robot operations.
- Trained personnel in proper use of robotics equipment and software applications.
- Maintained detailed records of all robot maintenance activities performed.
- Repaired faulty mechanical parts such as motors, actuators, grippers..
- Managed inventory of spare parts used for repairs and replacements on robotic equipment.
Granite Installer/Forklift Operator/Saw Operator
Werthan
Nashville, TN
07.2004 - 04.2018
- Measured and cut granite slabs to fit specific dimensions of countertops.
- Prepared and installed granite countertop components such as sinks, faucets, and cooktops.
- Determined the layout of the granite based on customer specifications.
- Set and leveled granite pieces in place using adhesives, sealants, and other materials.
- Inspected finished products to ensure accuracy of installation.
- Repaired damaged or worn out surfaces by grinding, buffing, sealing or replacing sections as needed.
- Maintained a clean work area by sweeping up debris after each job.
- Provided technical advice and assistance to customers on how to care for their new installations.
- Followed safety protocols while working around heavy machinery or sharp edges.
- Loaded and unloaded supplies from delivery trucks onto job sites safely.
- Ensured that all measurements were precise before beginning any cutting procedures.
- Filled in chips and cracks in granite and polished surfaces.
- Used equipment and power tools safely to avoid accidents and job site mishaps.
- Used power tools and machinery properly to avoid job site accidents.
- Documented daily activities and completed paperwork for each job.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
Education
GED -
Mckenzie High School
Mckenzie, TN01-2000
Skills
- Customer Retention
- Inventory Management
- Business Planning
- Incidents management
- Business Development
- Production
Affiliations
I enjoy volunteering with you and helping out in the community,And work with different churches and non-profit organizations
Timeline
Operations Manager
Modern Granite And Marble
08.2022 - 12.2023
Robot Operator
Sims-Lohman
03.2018 - 08.2022
Granite Installer/Forklift Operator/Saw Operator
Werthan
07.2004 - 04.2018
GED -
Mckenzie High School
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