Stephen McDonald
Staten Island,NY
Summary
Leadership-focused Program Coordinator and HR Investigation Specialist with 4+ years of experience supervising teams, managing operations, and driving community engagement initiatives. Proven ability to lead staff, coordinate cross-functional partnerships, conduct workplace investigations, and implement process improvements that enhance participation, compliance, and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Coordinator
Staten Island Justice Center
Staten Island, NY, USA
01.2021 - Current
- Supervise staff and volunteers, ensuring program goals, timelines, and performance standards are met.
- Lead planning and execution of youth development programs, increasing engagement and attendance.
- Manage partnerships with community organizations to strengthen collaboration and resource sharing.
- Implement structured evaluation systems to improve program quality and participant satisfaction.
- Coordinated community outreach programs to enhance participant engagement and resource accessibility.
- Collaborated with local organizations to create referral networks, expanding service reach and effectiveness.
HR Investigation Specialist
Mount Sinai
New York, USA
01.2020 - 01.2021
- Led employee grievance investigations, ensuring legal compliance and policy adherence.
- Advised management on complaint trends, strengthening workplace policies and retention strategies.
- Reduced case resolution time by introducing a standardized investigative framework.
- Partnered with leadership to develop targeted training based on investigation findings.
- Led investigations into compliance issues, ensuring adherence to regulatory guidelines.
- Developed protocols for data collection and analysis, enhancing investigative accuracy and efficiency.
Education
Associate Degree -
CUNY Borough of Manhattan Community College
01-2020
Skills
- Team Supervision & Staff Leadership
- Program & Operations Management
- Workplace Investigations & Compliance
- Training & Development
- Community Partnership Management
- Conflict Resolution
- Public Speaking & Facilitation
- Microsoft Office Suite
- Office administration
- Program management
- Strategic planning
Certification
Certified in
Mental health and first aid
Crisis de-escalation
Timeline
Program Coordinator
Staten Island Justice Center
01.2021 - Current
HR Investigation Specialist
Mount Sinai
01.2020 - 01.2021
Associate Degree -
CUNY Borough of Manhattan Community College