Stephen McIntosh

Distributor of building materials including decking, railing, and wood trim and moldings. I am the Territory Manager for middle and west Tennessee. I penetrated a previously underserved market for Smith Millwork and grew the territory. We now sell to Builders First source, ABC supply, 84 Lumber and many smaller independent lumberyards in the territory.

• Developed strategic sales plans to penetrate new markets effectively.
• Managed relationships with key accounts to ensure customer satisfaction.
• Analyzed market trends to identify growth opportunities for product lines.
• Conducted training sessions for sales representatives on product knowledge and techniques.
• Created and managed relationships with key customers in the region.
• Penetrated new markets by investigating competitor products, services, and trends.
• Developed and implemented sales plans to achieve regional goals.
• Engaged in cold calling activities to generate leads for potential new customers.
• Conducted market research to identify new business opportunities within the territory.
• Discovered sales opportunities by showcasing products and services to interested clients.
• Presented products and services to prospective customers.
• Participated in trade shows, conferences, seminars, and other events to promote products or services.
• Provided technical advice and product training to customers and staff on product features, benefits, and uses.

Short line distributor of agriculture and construction equipment headquartered in Columbus, OH. I am Territory Manager for Tennessee and western Kentucky.

I built this territory from scratch. Territory now has forty two new customers with an annual revenue of over one Million dollars.

• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Drove team revenue totals by bringing in top sales numbers.
• Built new, profitable territory from scratch by diligently prospecting and assessing possible new customers based on their needs.
• Increased division profits with strategic territory expansion and acquisition of 42 new customers.
• Met and exceeded sales goal of $1,000,000. Had sales of $1,200,000 in new sales as well as another $900,000 in preseason sales for spring 2023.

Territory Manager for Tennessee and Alabama. The Territory had 39 customers when I started and 87 when I left. Grew my share of the business to over two million dollars.

• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Handled any customer problems or complaints quickly to ensure that they did not lose any time on the job.
• Consistently exceeded sales goals while maximizing profitability.
• Grew businesses by adopting market expansion strategy to serve different customer needs.
• Carefully analyzed data to determine most effective sales strategies.
• Built strong relationships with customers as well as co-workers. Strong relationships are key in aspects of the job.

• Worked with independent BioGuard pool dealers. I assisted with inventory decisions by analyzing sales data and suggesting changes to inventory and marketing as well as employee training. Assisted owners in open houses and training for pool owners.
• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Drove team revenue totals by bringing in top sales numbers while working a territory of four states.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed a staff of 100+ employees including 14 management staff.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Created and maintained safe and secure work environments for employees.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.