Summary
Overview
Work History
Education
Skills
Languages
Timeline
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STEPHEN MEDINA

Mesa,AZ

Summary

An adept team member who fosters collaboration across departments, I effectively drive claim resolutions while ensuring compliance with company guidelines. Committed to delivering exceptional service and enhancing operational efficiency.

Overview

6
6
years of professional experience

Work History

Total Loss Specialist

Bridgecrest
07.2024 - Current
  • Communicated with insurance via email, phone, and portals to input new total loss claims in our system.
  • Collaborated on accounts with different internal departments to determine the current status each account such as awaiting title release or pending GAP filing.
  • Conducted thorough investigations of each claim, including gathering and analyzing documents our third parties may require to move the claim forward.
  • Review repair requests to ensure each document received is in compliance with our company guidelines.

Pest Control Technician

Truly Nolen
10.2023 - 07.2024
  • Communicated with clients professionally via phone, email, or in-person meetings regarding appointments and service details.
  • Provided excellent customer service by addressing concerns promptly and courteously.
  • Maintained accurate records of services provided, chemicals used, and client information.
  • Applied chemical treatments to affected areas, following safety guidelines and regulations.

Student Union Supervisor

Arizona State University, ASU
08.2019 - 05.2023
  • Coordinated events and activities that fostered sense of community among students.
  • Implemented changes based on feedback from surveys conducted among student body population.
  • Established partnerships with local businesses to enhance campus life opportunities.
  • Collaborated with various campus departments to promote student involvement.

Education

Bachelor of Science - Business Technology

Arizona State University
Tempe, AZ
05-2023

Skills

  • Claims processing
  • Mechanical aptitude
  • Multitasking Abilities
  • Communication skills
  • Adaptability
  • Active listening
  • Analytical thinking

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Total Loss Specialist

Bridgecrest
07.2024 - Current

Pest Control Technician

Truly Nolen
10.2023 - 07.2024

Student Union Supervisor

Arizona State University, ASU
08.2019 - 05.2023

Bachelor of Science - Business Technology

Arizona State University

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STEPHEN MEDINA