Stephen Miller

• Direct ownership of full 360 degree performance of 50+ Squishable stores. Develop budgets and manage P&L's to identify and maximize profit potential. Grew overall Squishable store revenue by 747% over a three year period.
• Lead the development of the Squishable store strategy for both existing and new store opportunities. Locate and negotiate all new store openings.
• Lead a high performance culture of Regional and District Managers, Store Operations and New Store Opening teams through the use of process implementation, reporting tools, KPI analysis and training initiatives to drive engagement, collaboration and entrepreneurship across the division.
• Ensure customer-first culture by implementing exceptional service standards, hiring practices, marketing and business initiatives and community event opportunities.
• Oversee the development and implementation of standard operating procedures to drive store performance. Constantly assess and improve upon opportunities to maximize efficiency.
• Identify and implement training and communication standards and practices across the field to ensure highly motivated, engaged and productive field leadership and store teams.

The Plaza Food Hall

• Managed 23 owners/vendors in a high velocity $30+M business in The Plaza Hotel.
• Developed future business through networking and sourcing high end, discerning food vendors to ensure full occupancy and exclusive, curated offerings.
• Oversaw marketing initiatives to drive maximum revenue potential per vendor and The Food Hall as a whole.
• Ensured vendors and employees serviced, operated and presented to The Plaza standards and expectations.
• Partnered with Housekeeping, Engineering and Security teams for swift resolution of any issues to ensure maximum guest satisfaction.

The Plaza Shops

• Oversaw the daily operations and P&L for The Plaza owned retail shops including The Plaza Boutique, Eloise at The Plaza, The Plaza Toy Shoppe, Todd English Gourmet Market and The Plaza Beauty.
• Led management and store teams to drive a +83% comp over a two year period through exceptional customer service and KPI management.
• Developed experience driven service strategies in each shop by overseeing and implementing multiple events including, but not limited to, annual Santa installation, Eloise public and private birthday parties, tasting demonstrations, artist and author book signings, etc.
• Oversaw marketing and social media initiatives to drive new product launches, events call outs, guest engagement, etc.
• Led all buying and product development for each owned shop to create highly curated, luxury shopping experiences. Launched multiple exclusive product lines to leverage margin and profit opportunities.
  
  

• Drove store sales and KPI performance through compelling presentations and field team training and development for 300+ stores.
• Led monthly corporate floor set. Partnered with merchant team to ensure product presentations aligned with financial strategies.
• Led team of three Regional Visual Managers, two Area Visual Managers and one Corporate Visual Coordinator.
• Designed and implemented Visual Training Workshops to develop three Regional Directors, 37 District Managers and all Store Managers to basic and elevated visual presentations.
• Implemented the Visual Merchandising Manual to establish company standards and to use as a source of training for store teams.

• Led implementation of 700 wholesale shop in shops in JCPenney stores.
• Designed and developed Field Visual Manager program to support wholesale business. Recruited and hired entire team to support and drive program goals.
• Led monthly floor set process. Directed visual communication delivered to all JCPenney stores to ensure brand standards are met.
• Led team to own areas of responsibility to drive engagement, individual development and team building initiatives. Successfully drove business +20% to overall sales plan.