Open To Work
Stephen Moody
Bronx
Summary
Dynamic Program Director with extensive experience at The Floating Hospital, excelling in data manipulation and team building. Proven track record in enhancing service delivery and compliance through effective project management and employee training. Adept at fostering collaboration among multidisciplinary teams to achieve operational excellence and improve patient outcomes.
Overview
8
8
years of professional experience
Work History
Program Director -ACS
The Floating Hospital
Bronx
09.2024 - 12.2025
- Recruited, trained, and directed assigned positions
- Directed and managed professional and support personnel to implement and comply with clinical policies.
- Facilitated employee evaluations and development to enhance team capabilities and performance.
- Assured report distribution to the appropriate individuals in Secure and Non-Secure detention facilities by 8:30 a.m. daily, year-round (contract compliance issue).
- Implemented direction and managed medical charts for all resident transfers within 24 hours and medication follow-through within seven hours of resident transfer.
- Managed timely court order completion by providers.
- Managed timely faxed referrals to specialty clinics, ensuring appointment fulfillment and streamlined medical records filing for secure/non-secure access.
- Managed inventory and ordering of medications, and oversaw the dispensing process.
- Maintained contracts with stakeholders and relevant vendors, including regulated medical waste and annual independent engineering review of medical equipment.
- Monitored timely responses and delivery within timelines to General Counsel for approval.(contract compliance issue).
- Conducted site visits to all facilities.
- Coordinated multi-disciplinary teams to enhance service delivery effectiveness.
- Participated in quality improvement activities in conjunction with the Quality Improvement Team and the Chief Medical Officer.
- Directed and supervised data compilations and staff reporting for daily reports.
- Managed quarterly quality assurance issues.
- Monitored vendor invoices, inspections, and processing.
- Managed courier delivery and vehicle maintenance schedule.
- Maintained and ordered all medical supplies. Managed storage and medical record files' movement.
- Maintained all office equipment and repairs.
- Oversaw ACS annual inventory control - equipment and furnishings.
- Advocated for patient needs within healthcare policy discussions and forums.
- Streamlined reporting systems to improve communication and data sharing among teams.
- Advocated for patient needs within healthcare policy discussions and forums.
- Streamlined reporting systems to improve communication and data sharing among teams.
North Region Operations Manager
Care for the Homeless
Bronx
10.2023 - 05.2024
- Responsible for the direct supervision of regional center support staff, including the monitoring of performance and service quality. Facilitated a team-based approach to client care that is a key component of CFH's mission.
- Oversaw administrative functions at Care For the Homeless Center locations, including referral operations and patient flow management, while ensuring compliance with registration policies. Collected consent and demographic information, verified insurance eligibility, selected PCPs, and upheld patient confidentiality.
- Coordinated with Executive Director of Health Services to conduct trainings and individual meetings, ensuring high service standards from Patient Care Representatives. Addressed service failures, resolved patient complaints, and completed incident reports as necessary.
- Provided administrative support to all staff at the centers and other Clinical Operation Managers, including those outside of the assigned regional sites, and communicated with other departments to resolve operational issues. Took initiatives to handle the relationships with the Facilities teams and IT departments to ensure the needs of staff were met.
- Worked closely with other departments to provide administrative support to all clinical services as they related to the assigned centers. Displayed active participation in select committees and agency initiatives, facilitating the implementation of the latest programs based on the organization's needs, and participated in work groups or Performance Improvement Teams. Also contributed to accurate Calendar planning for CPO, Executive Director of Health Services, and staff so that meetings and events were communicated properly.
- Collaborated with the health services manager to monitor appointment inventory, maintain provider templates, and ensure scheduling control and quality. Oversaw rescheduling of patient appointments and found availability throughout the network for PTO and CME requests.
- Provided monthly dashboards to measure performance based on patient demand and funding requirements.
- Represented Care for the Homeless at external meetings and forums during the absence of the Executive Director of Health Services.
- Served as primary contact for outside agencies and vendors, including DHS, OTDA, and Fire Dept., facilitating communication and coordination.
Office Operations Manager
NYSSCPA
New York
10.2022 - 10.2023
- Managed facilities and systems, overseeing file management, organizing office and stored files, and recommending enhancements for office systems in collaboration with IT; maintained phones and voicemail system, ensured office compliance and maintenance, and organized kitchen, supply closet, and storeroom; liaised with building management as needed to maintain order in case rooms and file management areas.
- Developed and distributed standard operating procedures for the office after obtaining approval from equity partners, ensuring all staff received the latest updates.
- Coordinated alignment with partner goals, maintaining regular communication to keep executive staff informed on operational reports; documented inventory levels and managed special projects to ensure smooth office and project team operations.
- Oversaw mailroom operations, managing service level agreement with external provider by leading weekly meetings and implementing operational policies and procedures.
- Attends weekly meetings representing Facilities & Site Operations management at other departmental meetings as necessary including but not limited to both the Programs and Development and Alumni Relations departments. Event planning responsibilities were frequently taken on as my dept. Made sure that equipment, vendors, conference room setup and culinary needs were in place.
- Work on special projects as assigned by the VP Facilities & Site Operations.
- Prepare weekly or monthly Facilities performance reports for equipment, staffing, work requests, external service providers and project summaries.
- Calendars for executive staff were maintained efficiently so that events were executed with minimal to no mishaps or conflicts occurring.
Operations Coordinator
C.A.S.E.S.
New York
10.2019 - 08.2022
- Coordinated with facilities, information services, and program staff to contract and complete installations of security systems, networking equipment, telecommunications, photocopiers, WIFI, and Internet, ensuring operational readiness.
- Specific responsibilities included: Working with brokers, building managers or other designated individuals to ensure space is built to specifications outlined on the design/floor plans by target dates.
- Conducted regular meetings and walkthroughs at new space locations, ensuring renovations and installations met target dates and plans; documented and circulated meeting minutes, outlining next steps.
- Work with and assist the Facilities Director in soliciting, leveling and evaluating of bids for any needed renovation that is CASES responsibility, and ensure coordination with building managers and/ or designers as required.
- Worked with Program and Administration staff to make certain adequate space, furniture, telecommunications, and other equipment necessary to ensure the successful operations of programs services.
- Work with Facilities and Information Services to ensure that all new equipment and furniture is properly updated in the inventory.
- Managed responsibilities assigned by CFO, planning and executing internal and external events according to company-wide calendar; evaluated and selected outside vendors, including caterers and security personnel, to meet organizational standards.
- Ensured guest speakers and distinguished attendees received necessary transportation and hotel arrangements.
- Oversaw and managed building maintenance team, assisted with security needs. Managed company cellphones for 550 staff members.
Operations Coordinator
Samaritan Daytop Village
Bklyn
10.2018 - 10.2019
- Provides the operational supervision of facility staff, other assigned programs staff, and oversees external vendors.
- Collaborate with Shelter Director to ensure maximum utilization of dorm spaces and surrounding areas, goals are met according to contractual obligations.
- Coordinate and ensure the implementation of all Occupational Safety and Health Administration within offices and dorm areas.
- Designing and delegating preventative/scheduled operations activities.
- Managed all facility space allocations and other assigned programs and areas.
- Managing the collection, presentation, and reporting of data regarding all activities related to safety and/or infractions.
- Identified and allocated adequate resources to programs/projects to maintain control over design and achieve established goals.
- Provide On-Call coverage-24/7 for emergency and crisis intervention regarding all aspects of developing operations goals and objectives, and policies and procedures, and implementing.
- Recruited, supervised, and evaluated staff to ensure successful completion of daily, weekly, and periodic tasks.
- Establishing and implementing schedules and work assignments.
- Work with senior management for initial/renewal programmatic reports and/or proposals.
- Managed facilities inventory and material supply needs while overseeing purchasing processes and coordination with external contractors for space requirements.
- Performing monthly walk-throughs to inspect operations at all facilities, including all major building systems.
- Coordinating and certifying the implementation of all city, state, and federal building codes and industry standards, including Occupational Safety and Health Administration (OSHA) and Universal Precautions Policies and Procedures.
- Incorporated new developments into facilities based on current trends in safety and management.
Sr. Operations Supervisor
Acacia Network Housing Inc.
Queens
07.2017 - 10.2018
- Supervised daily, weekly, monthly operations from within sites.
- Coordinated operations with facility management, DHS, OTDA, ACS, and Acacia management to meet space requirements.
- Developed and supervised residential aides and shift supervisors on policies, protocols, and procedures to enhance service delivery.
- Prioritized work schedules and delegated assignments to a team of 24 expediters to ensure efficient operations.
- Delegated responsibilities and worked with teams to accomplish tasks and goals.
- Ensured a professional atmosphere to foster positive relationships and effective communication.
- Implemented and monitored all Acacia Network documents processes.
- Assumed extra responsibilities to assist Operations Manager and Program Director with following room usages.
- Maintained safe and secure environments from within commercial hotel settings.
- Developed and implemented efficient scheduling of merchandise and office equipment transfers.
- Provided services for homeless families with children within commercial hotel settings.
Education
Bachelor of Arts - Biblical Studies
Liberty University Online
Lynchburg, VA10.2023
Certificate of Completion - Business Operations and Management
SCS Business and Technical School
Bronx, NY06.1992
High school diploma or GED -
Dewitt Clinton High School
The Bronx, NYSkills
- Program development
- Project management
- Project coordination
- Regulatory compliance
- Risk management
- Data manipulation
- Software implementation
- Logistics oversight
- Document management systems
- Schedule management
- Human resources
- Employee training
- Account management
- Effective communication
- Team building
- Conflict resolution
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$85000/yr - $200000/yrTimeline
Program Director -ACS
The Floating Hospital
09.2024 - 12.2025
North Region Operations Manager
Care for the Homeless
10.2023 - 05.2024
Office Operations Manager
NYSSCPA
10.2022 - 10.2023
Operations Coordinator
C.A.S.E.S.
10.2019 - 08.2022
Operations Coordinator
Samaritan Daytop Village
10.2018 - 10.2019
Sr. Operations Supervisor
Acacia Network Housing Inc.
07.2017 - 10.2018
Bachelor of Arts - Biblical Studies
Liberty University Online
Certificate of Completion - Business Operations and Management
SCS Business and Technical School
High school diploma or GED -
Dewitt Clinton High School