Stephen Moreno
Beaumont
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
22
22
years of professional experience
Work History
Sales Manager
Focus Services
06.2023 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
Mobile broadband tech
Sprint
05.2009 - 09.2012
- Assist callers with troubleshooting needs.
- Follow call flows to ensure production.
- Upsell customers to get more for their needs.
- Protect business assets.
Sales associate
Radio Shack SCK
08.2003 - 05.2009
- Assist customers with what they come into the store for.
- Recommend products and services based on building a rapport and learning what they use.
- Build and create store planograms based off of current promotions and holidays.
- Handle scheduling, banking and payroll.
Education
High school diploma -
Haltom City, TX05.2002
Skills
- Outbound sales
- Retail sales
- Call center experience
- Customer service
- Sales
- Computer literacy
- Customer support
- Phone etiquette
- Customer retention
- Outbound calling
- Basic math
Timeline
Sales Manager
Focus Services
06.2023 - Current
Mobile broadband tech
Sprint
05.2009 - 09.2012
Sales associate
Radio Shack SCK
08.2003 - 05.2009