Stephen Nadworniak
Fairport,NY
Summary
Customer-oriented retail store manager with 25 years of experience in leading high-performance teams to consistently exceed objectives. Proven track record in team development, coaching, profit planning, and merchandising. Committed to delivering excellence through strategic team building and operational efficiency. Innovative Store Manager known for enhancing associate engagement and driving talent development. Recognized for implementing effective strategies that achieve significant sales growth and customer satisfaction, ready to leverage expertise for impactful store operations.
Overview
25
25
years of professional experience
Work History
Store Manager
Burlington Stores, Inc.
Rochester, NY
04.2021 - Current
- Led a team of over 40 associates to enhance sales results and loyalty acquisition.
- Promoted multiple associates into leadership roles through commitment to talent development.
- Collaborated with district asset protection management to achieve improved shortage results year-over-year.
- Achieved top quartile in customer service scores for 2025.
- Surpassed company target of 0.5% credit to transaction ratio for credit card acquisition.
- Implemented new merchandise receiving strategy, Bpod, by partnering with district team and completing training on schedule.
- Developed recognition programs to boost associate engagement and celebrate store achievements.
- Served as district training partner, assisting with onboarding of several store managers.
Showroom Manager/Interim Store Manager
Raymour & Flanigan Furniture and Mattress Store
Rochester, NY
10.2021 - 10.2023
- Managed daily showroom operations, ensuring staffing, sales goals, and standards met consistently.
- Engaged with over 30 associates to address opportunities and recognize successes promptly.
- Leveraged Raymour & Flanigan's guiding principles to enhance team development and customer experience.
- Achieved or exceeded multiple performance metrics: 5.25% platinum protection and 50% customer close rate.
- Maintained #1 store position in regional year-over-year sales growth, outperforming company averages.
- Established rapport between leadership and sales teams through one-on-one conversations and reviews.
- Mentored associates into advanced roles, fostering internal talent development through ongoing discussions.
- Implemented weekly Google reviews contest, achieving an average rating of over 4.6 stars.
Store Manager
Macy's
Auburn, MA
06.2017 - 12.2020
- Achieved top-performing results by leading a motivated team of 85 through effective mentoring and coaching.
- Promoted more than 20 colleagues to higher responsibility roles, enhancing team capabilities.
- Attained recognition for store achievements, including a 92.5% omni score and a 94% engagement rating in 2020.
- Cultivated strong partnerships with district team members, contributing to significant sales gains.
- Achieved double-digit growth in beauty, fine jewelry, and Macy's off-price categories through strategic focus.
- Implemented rigorous COVID-19 safety protocols to maintain a secure shopping environment for all.
- Exceeded all required safety metrics, earning multiple recognitions for outstanding execution of safety initiatives.
- Focused on increased cleanliness and adherence to safety guidelines set by the state, CDC, and company.
General Manager
JCPenney
South Burlington, VT
11.2001 - 06.2017
- Led team of 100 engaged employees, achieving top percentile guest service consistently.
- Drove beauty offerings at JCPenney, generating $3.2 million in revenue.
- Ranked 14th company-wide in sales to plan with top quartile gross profit for three consecutive years.
- Managed expenses, achieving a 12.2% reduction in general expenses in 2016, finishing 15th in the company.
- Achieved JCP card acquisition goals for 61 consecutive months while maintaining industry-leading store environment.
- Utilized inverted pyramid model to achieve associate engagement scores over 90%, ranking top quartile regionally.
- Created and implemented exclusive associate recognition program for monthly and annual accomplishments.
- Coached, developed, and promoted six associates to higher positions, including supervisor and general manager roles.
Assistant Manager
McDonald’s
Greece, NY
06.2004 - 05.2006
- Increased revenue from 1.5 million to 2 million dollars by leading a team of 20 crew members.
- Achieved consistent service target times of 90 seconds throughout tenure.
- Trained and mentored crew members to promote professional growth.
- Managed staffing levels to enhance guest service while controlling salary expenses.
- Maintained accurate daily inventory records, significantly reducing store expenditures
- Secured mystery shop scores between 90%-100% during district and regional assessments.
- Ensured high performance in guest service through strategic staffing decisions.
- Achieved exceptional scores in overall dining experiences during evaluations.
Education
Associate of Arts - Graphic Arts And Printing
Monroe Community College
Skills
Employee engagement and development
Merchandising and visual execution
Profit planning and control
Expense management
Gross profit optimization
Guest service excellence
Store maintenance and environment
Credit acquisition success
Specialty business management
Employee recognition programs
Company training completion
Inventory management strategies
Team collaboration
Health and safety compliance
Affiliations
- Member of EBay community since 2007
- Currently rated as a Top Seller and have been recognized numerous times for outstanding customer service and interactions
- 1000+ positive customer interactions with 100% service score
- Actively maintains an EBay store (Stevie's 1 Stop Vintage Shop) with an average of 200 offerings available at all times.
- FLL Robotics Team Mentor 2025/2026 season. Team advanced to Regionals and was Awarded 1st place in the team project category.
- Volunteer Youth Head Coach Unity Soccer 2025/2026.
Timeline
Showroom Manager/Interim Store Manager
Raymour & Flanigan Furniture and Mattress Store
10.2021 - 10.2023
Store Manager
Burlington Stores, Inc.
04.2021 - Current
Store Manager
Macy's
06.2017 - 12.2020
Assistant Manager
McDonald’s
06.2004 - 05.2006
General Manager
JCPenney
11.2001 - 06.2017
Associate of Arts - Graphic Arts And Printing
Monroe Community College