Stephen Ngee
FedEx Ground
Hagerstown,Maryland
12
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Operations Manager
3 Years 3 Months- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Yard Jockey
10 Years 5 Months- Reduced yard congestion by coordinating with dispatchers, drivers, and warehouse personnel for smooth operations.
- Operated yard equipment safely, adhering to company policies and guidelines at all times.
- Contributed to a clean work environment by keeping the yard area organized and free of debris.
- Maintained accurate records of trailer locations, contributing to improved inventory management.
- Improved yard efficiency by effectively managing trailer movements and ensuring proper placement.
- Adhered to all safety protocols during daily operations, minimizing accidents and injuries in the workplace.
Package Handler
9 Months- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Education
High School Diploma
Skills
Problem-Solving
Team Leadership
Operations Management
Customer Service
Decision-Making
Employee Motivation
Work flow planning
Accomplishments
7x FedEx Ground Certificate of Excellence
3x FedEx Ground Peak All Star
FedEx Ground Outstanding Purple Promise Efforts
Timeline
Operations Manager
FedEx Ground
08.2023 - CurrentRead More
Yard Jockey
FedEx Ground
03.2013 - 08.2023Read More
Package Handler
FedEx Ground
06.2012 - 03.2013Read More
South Hagerstown High School
High School Diploma
Read More