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Stephen Nichols
Redmond
Summary
Results-driven professional with over 15 years in sales and operations management. Known for exceptional communication skills and the ability to develop marketing strategies that enhance brand visibility and client engagement. Committed to delivering outstanding customer service and achieving high levels of client satisfaction. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
37
37
years of professional experience
Work History
Customer Owner Sales Manager
VI Resorts
Bellevue, WA
02.2015 - 01.2026
- Managed daily Owner sales operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented training programs for staff and customers to improve service delivery and operational knowledge.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Owner/Sales Manager
Triad Computer Connection
Redmond, WA
06.1989 - 02.2015
Managed inventory control systems, ensuring optimal stock levels and product availability.
- Trained staff on technical troubleshooting and customer service best practices.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Attended industry events and conventions to explain sales opportunities.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Bachelor of Science - Business/Marketing
Washington State University
Pullman, WASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Marketing
- Sales leadership
- Hiring and staffing
Interests
Timeline
Customer Owner Sales Manager
VI Resorts
02.2015 - 01.2026
Owner/Sales Manager
Triad Computer Connection
06.1989 - 02.2015
Bachelor of Science - Business/Marketing
Washington State University