Stephen Ong
Rosharon,TX
Summary
Experienced Delivery Expert known for excellent customer service. Consistently meets on-time metrics with courtesy and professionalism. Accurately and efficiently handles multiple orders per run.
Overview
6
6
years of professional experience
Work History
Delivery Expert
Domino
Rosharon, TX
12.2019 - 12.2021
- Delivered orders to customers quickly.
- Interacted with customers on phone and in-person.
- Collected payments in cash, check and credit card.
- Inspected orders before and after delivery to guarantee customer satisfaction.
- Verified each delivery order with information on ticket.
- Upheld company's standards in regard to uniform, grooming and appearance.
- Planned delivery routes based on road and traffic conditions.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Notified customers of delays to decrease calls to support.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Lawn Worker
United Contractors
Sweeny, TX
04.2019 - 08.2019
- Operated landscaping equipment to maintain grounds and remove trees.
- Administered pesticides to mitigate and control pest damage.
- Managed services schedules to achieve timely and quality deliverables for diverse client base.
- Liaised with clients to maximize satisfaction, discussing additional services and implementing changes to meet demand.
- Applied weed and pest control chemicals to protect customer lawns.
- Used hand-held tools to maintain green spaces.
Sales Associate
Bed Bath
Missouri City, TX
07.2018 - 04.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Helped average of 30 customers per day by responding to inquiries and locating products.
Team Member
Oliva's Donut Shoppe
Pearland, TX
05.2022 - 07.2022
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Upheld high standards of productivity and quality in operations.
- Initiated inventory control measures to sustain stock levels.
Delivery Driver
Lone Star Overnight
Houston, TX
07.2022 - 07.2023
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Inspected and reported or repaired damaged cargo.
- Verified shipping labels as orders came in.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Navigated routes with relevant map programs and GPS systems.
Pool Cleaner
Durrett Poolscapes
Manvel, TX
07.2023 - 02.2024
- Vacuumed pools using manual or automatic vacuum systems.
- Scrubbed walls, steps and other surfaces with brushes and cleaning solutions as needed.
- Removed debris from the surface of the pool using nets or skimmers.
- Inspected all pool components for damage or wear and tear on a regular basis.
- Checked safety features such as ladders, handrails, lights for functionality.
- Ensured that all safety rules were followed during operations at the pool area.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Transported trash and hazardous waste to appropriate disposal area.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Education
High School Diploma -
Manvel High School
Manvel05.2018
Skills
- Safe driving
- Scheduling
- GPS navigation
- Route delivery
- Heavy lifting
- Route planning
- Vehicle inspections
- Flexible
- Critical thinking
- People skills
- Cash handling accuracy
- Merchandising knowledge
- Retail loss prevention
- Money handling
- Excellent communication skills
- Punctual and honest
- Team-oriented
- Basic math
- Computer skills
- Cleaning and Sanitizing
- Exceptional Time Management
- Sanitation Practices
- Customer Service
- Professional Appearance
- Teamwork Mindset
- Problem-Solving Capabilities
Timeline
Pool Cleaner
Durrett Poolscapes
07.2023 - 02.2024
Delivery Driver
Lone Star Overnight
07.2022 - 07.2023
Team Member
Oliva's Donut Shoppe
05.2022 - 07.2022
Delivery Expert
Domino
12.2019 - 12.2021
Lawn Worker
United Contractors
04.2019 - 08.2019
Sales Associate
Bed Bath
07.2018 - 04.2019
High School Diploma -
Manvel High School
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