Stephen Orn

Manage 85-90 accounts on a weekly basis. Management of accounts includes

• Provided weekly service to clients, ensuring their needs were met.
• Communicated regularly with customers to address potential issues, product needs, billing inquiries, and other account-related matters.
• Identified and presented opportunities for additional product sales and service to enhance customer satisfaction.
• Handling all rental and direct sales related to each account
• Established pricing and negotiated contracts for new agreements, ensuring clarity and mutual benefit.
• Management of inventory for each customer
• Executed safe driving practices while delivering products to customers. and delivery of products on a daily basis
• Develop and maintain great relationships with all customers

• Supervised tire center technicians and coordinated daily repair workflow.
• Trained associates on tire installation, balancing, rotation, and safety procedures.
• Scheduled customer appointments and managed service order completion.
• Reviewed tire inventory, tracked stock levels, and ordered replacement supplies.
• Coordinated with store management on tire center operations and staffing.
• Resolved customer complaints in a professional manner while adhering to company guidelines.
• Established safe working environments and monitored everyday work practices to verify adherence to policies and procedures.
• Coordinated with other departments within the organization such as the sales or marketing teams.
• Generated monthly reports outlining financial performance metrics for management review.
• Maintained accurate records of sales transactions, employee performance reviews, payroll information.

• Executed daily product placement and merchandising to optimize sales and enhance customer experience, utilizing strong organizational skills to maintain efficient store operations.
• Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise.
• Assisted members in locating products and answering merchandise questions to enhance customer service.
• Ensured cleanliness and organization of aisles and merchandising areas in the warehouse., safe aisles and organized warehouse merchandising areas.
• Arranged palletized inventory in designated warehouse aisles to enhance accessibility for members. in warehouse aisles for easy member access.
• Maintained a clean and organized work environment at all times.