STEPHEN PHILIPOSIAN
MANASSAS,US
Summary
Experienced with client advocacy, resource coordination, and case management. Utilizes strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
Overview
32
32
years of professional experience
Work History
EMERGENCY ASSISTANCE CASEWORKER
Air Force Aid Society
02.2021 - 08.2023
- Provided loans, grants, and other relief directly to members on all 85 Air Force installations worldwide and to all other eligible veterans, spouses, widows or family members worldwide
- Managed the Spouse Employment Program for all 85 bases providing free employment education to military spouses
- Directly accepted and handled incoming phone calls and emails from service members and other eligible persons requesting assistance
- Provided assistance to all eligible service members, dependents, retirees, and surviving eligible dependents
TECHNICAL RECRUITER
Stillwater Human Capital
03.2019 - 08.2020
- Recruited candidates with all levels of Security Clearances for multiple government contracts including: TSA, DHS, and other National Security Programs
- Lead team in submits, interviews, and hires
- Hires are for highly complex technical job requisitions
- Completed degree in Electronic Systems with 12 years of hands-on technical experience
- At Nellis Air Force Base, NV, managed the Air Traffic Control radio systems, switching system, and all consoles for the largest pilot training base in the world supporting Red Flag and Green Flag exercises training pilots between all allied countries
- Works directly with hiring managers, executive directors, and human resources with major defense contractors job requisitions
ACCOUNT EXECUTIVE
Military Times/Federal Times
03.2016 - 10.2018
- National Account Executive in charge of advertising sales for Combined Federal Campaign, 2 year and technical colleges, some 4 year colleges and universities, and franchises
- Prospected and communicated with 1400 colleges
- Prospected and communicated with 195 franchises
- Prospected and communicated with 850 charities
- Assists with the execution of conventions
- Cultivated relationships with key clients to enhance account satisfaction and retention.
SPRINT DISCOUNT PROGRAM ACCOUNT MANAGER II, DEPARTMENT OF DEFENSE
Sprint
03.2015 - 01.2016
- Regional Account Manager responsible for the Northeast (Washington, DC to Maine,) and Great Lakes East, (Michigan and Ohio,) handling all DOD accounts across all branches of service (Army, Navy, Air Force, Marines)
- Responsible for 1100 Gross Adds (customer adds) a month
- Increased sales in 6 markets by 288% to 350%
- Consistently achieved 90% to quota on a monthly basis and top percentage on a consistent basis
- Signed 11 new installations, including installations that were previously inactive and unresponsive
- Proficient in Salesforce, utilizing it daily
- Achieved top 20 percent out of 150 people on a monthly basis, reaching the top 3 with respect to quota
- Cultivated strong client relationships, ensuring satisfaction and retention through proactive communication.
MARKETING HOST
Encore and Wynn Resorts
12.2009 - 12.2013
- Consistently exceeded all goals set on a weekly basis with club sales exceeding $8M over 4 years
- Effective communicator interacting with CEOs, business leaders, and high level guests
- Planned and executed marketing programs to full effectiveness utilizing email, social media, and smart-phone reaches to push events and programs
- Maintains active personal contact database of over 17000 contacts
DIRECTOR OF PROMOTIONS/MARKETING HOST
Bellagio
09.2003 - 01.2008
- Hired, trained, and directed promotions team of 10 personnel bringing in over 2000 people per week to the venue, which generated approximately an additional $50K - $100K in sales per week to the venue
- Experienced in communicating consistently and effectively with nightclub operators to reduce weaknesses and to determine nightclub strengths, opportunities, and solutions for maintaining operational excellence
- Assisted in creation of traffic building promotions, leading to sales of over $1.5M per year from table clients
SYSTEMS ENGINEER
Battlespace Inc
06.2001 - 01.2003
- Responsible for concept development and engineering management for the United States Navy's Multiple Link Antenna System (MLAS)
- Planned, programmed, and executed MLAS Demonstration for a member of the House Permanent Select Committee on Intelligence
- Reviewed and managed system specification data to ensure compliance with established program objectives
- Managed all phases of demonstration planning to ensure continuity between multiple contractors and US Navy program offices
- Conducted field testing of MLAS to ensure compliance with DOD and US Navy specs
FIELD ENGINEER
Hughes Network Systems
01.2001 - 06.2001
- Responsible for installation, configuration, and turn up of Hub and Remote terminals on Hughes AirReach 9000 Point-to-Multi-Point and Point-to-Point Broadband Carrier Network equipment
- Performed installation and commissioning of AirReach Hub Terminal and Remote Terminal equipment
- Responsible for initial field provisioning of Marconi ATM Switch TNX-1100
- Provisioned ATM/TDM services at Remote Terminals for Customer Premise Equipment
- Ensured OC/3-48/STM equipment is provisioned properly for integration with Hub Terminal equipment
GROUND RADIO COMMUNICATIONS CRAFTSMAN (STAFF SERGEANT)
United States Air Force
08.1991 - 10.2000
Education
ASSOCIATE DEGREE (AAS) - ELECTRONIC SYSTEMS TECHNOLOGY
Community College of the Air Force
INTEGRATED COMMUNICATIONS SWITCHING SYSTEMS MAINTENANCE
Federal Aviation Academy
ADVANCED NARROWBAND SYSTEMS EVALUATION SCHOOL
United States Air Force
Skills
- Account Management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Client relations
- Product knowledge
- Documentation
- Microsoft Office Suite
Awards
1996 McClellan Air Force Base – Outstanding Airman of the Year, 1996 77th Communications Squadron – Outstanding Airman of the Year, Airman Leadership School Class 96-A – John Levitow Award Winner (Top Graduate)
Timeline
EMERGENCY ASSISTANCE CASEWORKER
Air Force Aid Society
02.2021 - 08.2023
TECHNICAL RECRUITER
Stillwater Human Capital
03.2019 - 08.2020
ACCOUNT EXECUTIVE
Military Times/Federal Times
03.2016 - 10.2018
SPRINT DISCOUNT PROGRAM ACCOUNT MANAGER II, DEPARTMENT OF DEFENSE
Sprint
03.2015 - 01.2016
MARKETING HOST
Encore and Wynn Resorts
12.2009 - 12.2013
DIRECTOR OF PROMOTIONS/MARKETING HOST
Bellagio
09.2003 - 01.2008
SYSTEMS ENGINEER
Battlespace Inc
06.2001 - 01.2003
FIELD ENGINEER
Hughes Network Systems
01.2001 - 06.2001
GROUND RADIO COMMUNICATIONS CRAFTSMAN (STAFF SERGEANT)
United States Air Force
08.1991 - 10.2000
INTEGRATED COMMUNICATIONS SWITCHING SYSTEMS MAINTENANCE
Federal Aviation Academy
ADVANCED NARROWBAND SYSTEMS EVALUATION SCHOOL
United States Air Force
ASSOCIATE DEGREE (AAS) - ELECTRONIC SYSTEMS TECHNOLOGY
Community College of the Air Force
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