STEPHEN PETRILLO
Warrington ,PA
Summary
Experienced restaurant manager with 28 years of proven leadership in cultivating high-performing teams and delivering outstanding results. Proficient in overseeing front and back of house operations to ensure seamless efficiency. Known for swift problem-solving abilities, effective communication, negotiation, and influential skills. Genuine passion for the food industry and restaurant operations, consistently driving revenue growth and maintaining profitability.
Overview
31
31
years of professional experience
Work History
RESTAURANT GENERAL MANAGER
Summerwood Corporation
07.1996 - Current
- Increased productivity and employee retention by improving operations and building good relationships with team members
- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
ASSISTANT MANAGER
CVS Health
04.1993 - 07.1996
- Maintained focus on promoting and driving sales, including the execution of next season planning
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
Education
BBA - BUSINESS
Temple University
Philadelphia, PA01.1993
Skills
Customer relationship-building
Timeline
RESTAURANT GENERAL MANAGER
Summerwood Corporation
07.1996 - Current
ASSISTANT MANAGER
CVS Health
04.1993 - 07.1996
BBA - BUSINESS
Temple University