Stephen Poe
Martin Equipment
Bloomington,Illinois
21
years of professional experience
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work History
Parts Advisor
10 Months- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Provided expert guidance on parts selection for equipment service and repair needs.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Parts Department Lead
8 Months- Supervised daily operations to ensure compliance with safety protocols and quality standards.
- Trained and mentored team members on equipment handling and maintenance procedures.
- Streamlined workflow processes to enhance productivity and reduce downtime across departments.
- Implemented inventory management systems to optimize stock levels and minimize waste.
Parts Department Manager
4 Years 7 Months- Managed all parts department operations, including ordering and receiving of inventory, pricing, customer service, and staff supervision.
- Monitored inventory levels and reordered stock as needed to meet customer demand.
- Developed and implemented effective policies and procedures for the parts department to ensure high standards of customer service.
- Responsible for ensuring that all parts are stored in an organized manner according to safety regulations.
- Analyzed sales trends to determine which parts should be stocked more frequently or discontinued from the inventory list.
- Resolved customer complaints in a timely fashion while maintaining positive relationships with both internal and external customers.
- Conducted regular audits of physical stock counts versus book values in order to prevent discrepancies between actual and recorded inventories.
- Collaborated closely with service technicians and managers to verify that parts required for repairs remained in stock.
Parts Manager
3 Years 10 Months- Analyzed sales data to identify trends, driving targeted promotions for slow-moving inventory.
- Cultivated relationships with suppliers, negotiating terms to secure favorable pricing and delivery schedules.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Parts Manager
1 Year 2 Months- Managed inventory control systems to optimize parts availability and reduce lead times.
- Led team in maintaining accurate parts records, ensuring compliance with industry standards.
- Streamlined ordering processes, resulting in improved turnaround time for customer requests.
- Implemented quality control measures to minimize discrepancies in parts shipments and receipts.
- Collaborated with service departments to forecast parts needs based on repair trends and vehicle models.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Parts Department Manager
9 Years 10 Months- Oversaw parts department operations, streamlining inventory ordering, receiving, pricing, customer service, and staff supervision to enhance efficiency.
- Developed and implemented effective policies and procedures for the parts department to ensure high standards of customer service.
- Monitored inventory levels and reordered stock to meet customer demand.
- Kept accurate records of orders, returns, exchanges, and warranty information to support effective inventory management.
- Organized parts storage according to safety regulations.
- Evaluated sales trends to optimize inventory levels, ensuring high demand parts were readily available while phasing out less popular items.
Education
High School Diploma
Skills
POS Systems Operations
Inventory Management
Parts cataloging
Warehouse operations
Shipping procedures
Order Fulfillment
Objective planning
Education and Training
other
Timeline
Parts Advisor
Martin Equipment
10.2025 - CurrentRead More
Parts Department Lead
German Bliss Equipment
02.2025 - 10.2025Read More
Parts Department Manager
Nord Outdoor Power Corp.
06.2020 - 01.2025Read More
Parts Manager
Martin Sullivan, Inc.
08.2016 - 06.2020Read More
Parts Manager
Sam Leman Chrysler Dodge Jeep
06.2015 - 08.2016Read More
Parts Department Manager
Martin Brothers Outdoor Power
08.2005 - 06.2015Read More
Delavan High School
High School Diploma
Read More