Stephen Reid
North Miami,FL
Summary
Proactive Restaurant Manager with extensive experience in managing daily operations, staff supervision, and customer engagement. Skilled in inventory control, order delivery practices, and ensuring health code compliance. Bringing a passion for customer satisfaction and proven ability to maintain high standards in food and service quality.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
Flanigans
03.2002 - 06.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Ordered and received products from food to liquor and supplies.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Education
High School Diploma -
West High School
Manchester, NHSkills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Complaint resolution
- Order delivery practices
- Safe Food Handling
- Money Handling
- Health Code Compliance
- Front of House Management
- ServSafe Food Manager
Timeline
Restaurant Manager
Flanigans
03.2002 - 06.2024
High School Diploma -
West High School
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