Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Stephen Rhone Jr

Hoboken,NJ

Summary

Accomplished Sales Supervisor with a proven track record at Khols Department Store, adept in strategic planning and sales strategy development. Leveraged motivational skills to exceed sales goals and enhance team performance. Excelled in customer service and inventory control, achieving significant improvements in client satisfaction and operational efficiency.

Experienced with leading sales teams to achieve business targets. Utilizes strategic planning and team collaboration to drive revenue growth. Track record of strong understanding of customer relationship management and market analysis.

Offering solid foundation in team leadership and customer service, ready to learn and excel in sales environment. Brings ability to quickly understand sales strategies and customer needs, leveraging organizational and communication skills. Ready to use and develop leadership and sales techniques in [Desired Position] role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Khols Department Store
11.2017 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Grill Supervisor

Compass Group USA
11.2022 - 05.2024
  • Improved team morale through effective leadership strategies such as recognition for hard work and fostering a supportive environment.
  • Conducted regular performance reviews of grill staff, providing constructive feedback for improvement and recognizing outstanding achievements.
  • Managed inventory levels of ingredients and supplies, reducing waste and lowering overall costs.
  • Established clear communication channels between front-of-house servers and grill station personnel to facilitate smooth order processing during busy periods.
  • Trained new employees in proper grilling techniques, resulting in consistent product quality across all team members.
  • Successfully maintained a well-organized work station by implementing effective storage solutions for utensils and supplies.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.

Education

Certificate of Technical Studies - HVAC

Lincoln Technical Institute
Union, NJ
08-2010

High School Diploma -

St. Mary's High School
Jersey City, NJ
06-2008

Skills

  • Customer service
  • Sales presentations
  • Effective selling techniques
  • Sales strategy development
  • Motivational skills
  • Sales team assistance
  • Sales training
  • Store appearance and merchandising
  • Strategic planning
  • Inventory control
  • Operations

Accomplishments

  • Starting as an seasonal associate in the freight department. And working my way up to the sales floor. With the opportunity to become a supervisor.
  • Working two full-time jobs. Holding positions with leadership responsibilities
  • Supervised team of 12 staff members.

Certification


  • Certified Sales Professional (CSP)

Languages

English
Native or Bilingual

Timeline

Grill Supervisor

Compass Group USA
11.2022 - 05.2024

Sales Supervisor

Khols Department Store
11.2017 - Current

Certificate of Technical Studies - HVAC

Lincoln Technical Institute

High School Diploma -

St. Mary's High School

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Stephen Rhone Jr