Stephen Roberts
Rock Hill
Summary
Achieved and sustained mark of excellence certification with GM Parts. Recognized as ASE certified GM Parts Specialist, enhancing service quality.
Overview
24
24
years of professional experience
Work History
Parts Specialist Wholesale and Body Shop
Parks Chevrolet Charlotte
Charlotte, NC
01.2020 - Current
- Collaborated with technicians to identify specific part requirements for vehicle maintenance and repairs.
- Streamlined ordering processes using dealership management software to enhance efficiency in procurement.
- Provided expert knowledge on parts compatibility, improving customer satisfaction through accurate recommendations.
- Developed strategic relationships with suppliers to negotiate favorable terms and expedite delivery times.
- Served customers in-store and by telephone to answer questions and place orders.
Parts Manager
Rock Hill Buick GMC
Rock Hill, SC
11.2018 - 12.2019
- Managed inventory levels to ensure availability of parts for service and repair operations.
- Developed and implemented efficient ordering processes, reducing lead times for parts acquisition.
- Trained and mentored staff on parts management systems and best practices for customer service.
- Oversaw daily operations of parts department, ensuring compliance with industry standards and regulations.
Parts consultant
Griffin Motor Company
09.2016 - 02.2018
- Oversaw inventory management to guarantee parts availability for service and repair operations.
- Streamlined ordering processes to enhance efficiency and minimize lead times for parts acquisition.
- Facilitated training and mentorship for staff on parts management systems and customer service best practices.
- Directed daily operations of parts department, ensuring adherence to industry standards and regulations.
Parts consultant
Griffin Motor Company
05.2002 - 04.2011
- I handled all outside sales calls, both cold calls and monthly follow up calls. When I was not on the road I assisted with retail calls and walk in customers. I worked with the sales department to accessorize vehicles.
Education
High School Diploma - All
Northwestern High School
06.1996
Skills
- Utilized Reynolds and Reynolds to streamline operations and enhance workflow efficiency
- Developed and integrated Snap-on business solutions to streamline processes and improve service delivery
- Led project teams in executing strategies to achieve objectives within established timelines Oversaw task assignments and resource allocation to optimize project efficiency Fostered collaboration among team members to enhance project outcomes
- Utilized ccc one estimating system to streamline budgeting processes and improve efficiency
- Oversaw document creation and editing processes using Microsoft Word Guided team members in utilizing advanced features for improved productivity Facilitated training sessions on best practices for document management
- Oversaw the implementation of Excel tools to enhance data management processes Guided team members in leveraging Excel for improved reporting accuracy Championed best practices for data entry and analysis across departments
Language
English Proficiency
Interests
I am involved in the sports leadership in my church, I enjoy golf and fishing, I also spend a lot of my spare time doing woodwork
Awards
Employee of the Quarter Oct 1, 2015, Employee of the month Jul 1, 2014, GM Mark of Excellence silver Aug 5, 2011, GM Mark of Excellence Gold Aug 1, 2012
Timeline
Parts Specialist Wholesale and Body Shop
Parks Chevrolet Charlotte
01.2020 - Current
Parts Manager
Rock Hill Buick GMC
11.2018 - 12.2019
Parts consultant
Griffin Motor Company
09.2016 - 02.2018
Parts consultant
Griffin Motor Company
05.2002 - 04.2011
High School Diploma - All
Northwestern High School