Stephen Santoro
Wesley Chapel
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Area Supervisor
Ronin International Protection
12.2022 - 02.2024
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Planned sequence of operations and established schedule.
Service Manager
Circuit Electric
02.2012 - 11.2023
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Education
High School Diploma -
Kendrick High School
Columbus, GA1985
Skills
- Supply chain distribution
- Sales Tracking
- Cost Reduction
- Quality Control
- Project Planning
- Program Leadership
- Team Management
- Inventory Control
- Profitability Optimization
- Workforce Planning
- Safety Management
- Task Delegation
- Multi-unit management
- Risk Management
Languages
Certification
Florida D officer Certification
Florida G Security Officer Certification
National HOST Security Training
NRA Instructor
Timeline
Security Area Supervisor
Ronin International Protection
12.2022 - 02.2024
Service Manager
Circuit Electric
02.2012 - 11.2023
High School Diploma -
Kendrick High School
Florida D officer Certification
Florida G Security Officer Certification
National HOST Security Training
NRA Instructor
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