Stephen Sargent
Louisville,KY
Summary
Results-driven Assistant Branch Manager known for high productivity and efficiency in task completion. Possess specialized skills in customer service management, operational oversight, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful branch operations and customer satisfaction. Commitment to continuous improvement drives consistent achievement of objectives.
Overview
3
3
years of professional experience
Work History
Assistant Branch Manager
PNC Bank
Louisville, Kentucky
04.2024 - Current
- Monitored daily operations of the branch, including staff management, customer service and security protocols.
- Developed strategies for improving operational efficiency within the branch.
- Conducted regular meetings with employees to discuss performance goals and objectives.
- Provided training to new hires on banking processes and procedures.
- Analyzed customer data to identify trends in account activity and suggest ways to increase sales opportunities.
Relationship Banker
PNC Bank
Louisville, KY
08.2023 - 04.2024
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
Personal Banker
PNC Bank
Louisville, KY
08.2022 - 08.2023
- Cross-sold banking products such as credit cards, loans and investments.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Regional Resource Team
PNC Bank
Louisville, Kentucky
03.2022 - 08.2022
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
BBA - Business Administration - Information Systems
University of Massachusetts
MASome College (No Degree) - Software Engineering
Bethel College
Redding, CASkills
- Audit preparation
- Relationship building and management
- Financial software
- Branch service quality
- Financial product advisement
- Customer Retention
- Staff Development
- Business Development
Timeline
Assistant Branch Manager
PNC Bank
04.2024 - Current
Relationship Banker
PNC Bank
08.2023 - 04.2024
Personal Banker
PNC Bank
08.2022 - 08.2023
Regional Resource Team
PNC Bank
03.2022 - 08.2022
BBA - Business Administration - Information Systems
University of Massachusetts
Some College (No Degree) - Software Engineering
Bethel College
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