Stephen Scalera
Stony Point,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Lane's Deli
09.2013 - Current
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and catering for up to 150 guests, and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased food and cultivated strong vendor relationships.
Auto Mechanic
260 Auto
09.2012 - 09.2013
- Followed operating instructions, troubleshot breakdowns and maintained supplies to keep shop equipment operating .
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Reduced downtime for customers by completing most repair tasks within specified time estimates.
- Performed safety and emissions inspections.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Accomplished maintenance and organization mission by completing related results.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Protected company reputation by consistently following ethical practices when performing all job duties.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Purchased parts and supplies to manage inventorying stock.
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Read and followed technical documentation to complete accurate repairs.
- Performed emissions tests according to standard procedures.
Food and Beverage Associate
Lane's Deli
07.2006 - 09.2013
- Monitored food quality and freshness throughout day.
- Trained new staff members on company policies and procedures.
- Adjusted food preparation methods in accordance with customer requests.
- Cleaned and organized kitchen, dining and service areas.
Warehouse Worker/Auto Parts Delivery Driver
Auto Pro LLC
07.2011 - 09.2012
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Assisted in receiving, stocking and distribution of merchandise.
- Consistently lifted materials weighing as much as 60 pounds.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maintained clean, orderly work environment free of hazards.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Inspected load security and checked for damages.
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Pulled parts off store shelves to fill customer orders.
Education
High School Diploma -
North Rockland High School
Thiells, NY06.2008
Skills
- Customer Service
- Vendor Negotiations
- Delegation
- Desktops, Laptops, and Mobile Devices
Certification
Chi-I-Do Martial Arts Black Belt (2014)
Chi-I-Do Martial Art Black Belt Certified Teacher
Martial Arts Training commenced in 1997 and Black Belt Certification was completed in 2014. Responsibilities included teaching trainees ages
7-70.
Timeline
General Manager
Lane's Deli
09.2013 - Current
Auto Mechanic
260 Auto
09.2012 - 09.2013
Warehouse Worker/Auto Parts Delivery Driver
Auto Pro LLC
07.2011 - 09.2012
Food and Beverage Associate
Lane's Deli
07.2006 - 09.2013
High School Diploma -
North Rockland High School