Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Sexton

Temple Hills,MD

Summary

Accomplished professional with a proven track record in office management and customer service, notably at Scandanavian Designs. Excelled in maintaining confidentiality, enhancing store operations, and fostering team cohesion. Skilled in recordkeeping and staff management, achieving significant improvements in operational efficiency and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Admin

Scandanavian Designs
06.2024 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Sales Associate

Kay Jewelers
03.2012 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Store Manager

Kay Jewelers
05.2022 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Manager

Kay Jewelers
03.2018 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Associate

Kohl's
10.2007 - 08.2011
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

FYE
09.2010 - 07.2011
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

No Degree - Print Journalism

Columbia Union College
Takoma Park, MD

High School Diploma -

Crossland High School
Temple Hills, MD
06.2003

Skills

  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Office Administration
  • Decision-Making
  • Office Management
  • Personable and Approachable
  • Staff Management

Timeline

Admin

Scandanavian Designs
06.2024 - Current

Store Manager

Kay Jewelers
05.2022 - 06.2024

Assistant Manager

Kay Jewelers
03.2018 - 05.2022

Sales Associate

Kay Jewelers
03.2012 - Current

Sales Associate

FYE
09.2010 - 07.2011

Sales Associate

Kohl's
10.2007 - 08.2011

No Degree - Print Journalism

Columbia Union College

High School Diploma -

Crossland High School

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Stephen Sexton