Stephen Snyder
Upper Darby,PA
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged interpersonal relationship building and inventory control skills at Motorola Solutions to significantly improve service efficiency. Demonstrating a flexible schedule adaptability, my contributions led to a notable increase in client satisfaction and operational effectiveness, showcasing my commitment to excellence and ability to drive results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Store Associate
Wawa Food Markets
Chester Springs, PA
06.2023 - 09.2024
- Provided cash register operations and handled customer payments.
- Addressed customer concerns with suitable solutions.
- Enforced federal, state, local and company rules for safety and operations.
- Ensured compliance with local laws and regulations related to health, safety, and environmental protection, as well as company policies regarding employee conduct.
Field Technician
Motorola Solutions
Lancaster, PA
01.2019 - 10.2022
- Interpreted technical manuals and schematics to facilitate equipment installation and maintenance.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Followed safety protocols and procedures to ensure personal and public safety.
- Used logging tools to collect data from field, supporting engineer analysis.
- Communicated effectively with clients and stakeholders to provide project updates and findings.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Maintained inventory of parts and supplies used for repairs and service calls.
- Investigated root causes of recurring problems with specific hardware or software configurations.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Utilized GPS devices for precise location tracking and mapping of sampling sites.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Serviced and repaired designated equipment to meet company standards and specifications.
- Collaborated with engineering teams to develop solutions to technical challenges encountered in the field.
- Managed inventory of field supplies and equipment to ensure availability and readiness.
- Educated customers about company's products and services to present service upgrade opportunities.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Collaborated with cross-functional teams to address technical issues and improve field operations.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Installed and troubleshooted field instrumentation and monitoring devices.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Assisted in developing training plans for technicians on the use of new technology.
- Tested newly installed systems prior to deployment in order to ensure functionality.
- Traveled to field locations to evaluate equipment and performance.
- Upgraded existing systems by installing new versions of operating systems or application software.
- Repaired faulty electronic equipment using specialized tools such as soldering irons or oscilloscopes.
- Maintained records by documenting installation, services and repairs.
- Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.
Meat Department Associate
Giant Food Stores
Pottstown, PA
01.2017 - 06.2022
- Tailored orders to address customer allergies and gluten concerns.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained safe food handling practices to prevent germ spread.
- Checked products for temperature and expiration dates to maintain consumer safety.
- Maintained product knowledge to respond to customer questions and make suggestions.
- Delivered fresh or frozen product orders at correct portion size to prevent shrink.
- Finished trims on steaks, roasts and chops to prepare for traying.
- Rotated stock in accordance with food safety regulations to ensure product freshness.
- Maintained proper food temperatures for various products.
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
- Stocked shelves with fresh meats, ensuring proper storage of products.
Store Associate
Walmart
Elverson, PA
12.2014 - 01.2017
- Monitored temperatures in refrigerated cases to ensure food safety standards were met.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Addressed customer questions and explained key information about newly stocked dairy offerings.
- Organized back-stock areas for efficient retrieval of items when needed.
- Performed daily inventory checks and restocked shelves as needed.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Technician
Chester County Department Of Emergency Services
West Chester, PA
03.1997 - 11.2001
- Researched new technology solutions that could improve communication efficiency within the organization.
- Conferred with other managers to identify trends or key group interests or concerns.
- Collaborated with colleagues across departments to ensure consistency in messaging across all channels of communication.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
Associate's Degree - RF And Microwave Engineering
Penn Foster Career School
Scranton, PA11-2000
Associate's Degree - Hotel And Restaurant Management
Penn Foster Career School
Scranton, PA09-1998
Culinary Arts - Hotel, Motel, And Restaurant Management
Center For Arts And Technoligy
Phoenixville, PA06-1997
High School Diploma -
Center For Arts And Technolgy
Phoenixville, PA06-1997
Skills
- Product display
- Return processing
- Interpersonal relationship building
- Flexible schedule adaptability
- Inventory control
- Active listening techniques
Affiliations
- Amateur Radio Operator , talked around the world and used my ham radio skills and technology with Amateur radio Emergency Response Team called ARES RACES And was part of the HRT team for emergency hospital Response. Team ,
- also provided communications with NOAA for SKYWARN providing weather Data to National Weather Service.
Languages
English
Native/ Bilingual
Accomplishments
- Received Awards in culinary arts at Center For Arts and Technology
- Received certificate of completing culinary arts.
- Certification for emergency Communications level I,II . for CCAR .
- Certification for Sky warn. For NOAA
Certification
- Received certificate of completing culinary arts.Received certificate of completing culinary arts.
- Certification for emergency Communications level I,II . for CCAR .
- Certification for Sky warn. For NOAA
- RF / Microwave Communications .
- Food Safety
References
References available upon request.
Timeline
Store Associate
Wawa Food Markets
06.2023 - 09.2024
Field Technician
Motorola Solutions
01.2019 - 10.2022
Meat Department Associate
Giant Food Stores
01.2017 - 06.2022
Store Associate
Walmart
12.2014 - 01.2017
Technician
Chester County Department Of Emergency Services
03.1997 - 11.2001
Associate's Degree - RF And Microwave Engineering
Penn Foster Career School
Associate's Degree - Hotel And Restaurant Management
Penn Foster Career School
Culinary Arts - Hotel, Motel, And Restaurant Management
Center For Arts And Technoligy
High School Diploma -
Center For Arts And Technolgy