Stephen Spaulding
Charleston,SC
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Chili's Restaurant. Proven ability to enhance guest experiences through effective upselling and team collaboration, contributing to sales growth. Experienced in cash handling and inventory management, ensuring operational efficiency in high-volume dining environments.
Overview
10
10
years of professional experience
Work History
Server
Chili's Restaurant
08.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction through attentive and friendly interactions.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Upsold menu items effectively, enhancing guest experience and contributing to overall sales growth.
Server
Toast, Inc.
02.2025 - 01.2026
- Assisted in training new team members on service protocols and restaurant procedures.
- Resolved guest complaints promptly, fostering positive relationships and repeat business opportunities.
- Monitored inventory levels, assisting in stock management to minimize waste and ensure product availability.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
O’Charley’s
03.2025 - 08.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Triangle Char n Grill
Charleston, SC
03.2016 - 06.2017
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables simultaneously, delivering timely food and beverage orders.
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
- Assisted in training new servers on menu offerings and service standards.
- Developed strong rapport with regular customers, personalizing service to meet individual preferences.
- Served food and beverages promptly with focused attention to customer needs.
Education
BME - Music Education
Florida State University
Tallahassee, FL05.1993
High School Diploma -
Wando HS
Mt. Pleasant, SC06.1988
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
High volume dining
Team collaboration
Guest relations management
Inventory management
Multitasking and organization
Shift management
Effective customer upselling
Server training
Team member support
Multitasking
Reliable and responsible
Excellent communication
Timeline
Server
Chili's Restaurant
08.2025 - Current
Server
O’Charley’s
03.2025 - 08.2025
Server
Toast, Inc.
02.2025 - 01.2026
Server
Triangle Char n Grill
03.2016 - 06.2017
BME - Music Education
Florida State University
High School Diploma -
Wando HS