STEPHEN STUMP
Brooklet,GA
Overview
26
26
years of professional experience
Work History
Manager
Triple J Mechanical/Napa Auto Parts
Pembroke, GA
05.2021 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Parts Counterman
Napa Auto Parts
Jacksonville Fl
11.2018 - 02.2021
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Parts Counterman/ Delivery Driver
Thermo King
Jacksonville, FL
11.2017 - 08.2018
- Sold replacement parts for commercial vehicles including tractor-trailers and refrigerated trucks
- Checked inventory for large customer and restocked their parts and products as needed.
Parts Counterman
Johnson Brothers Auto Parts/Napa
Yulee, FL
05.2014 - 10.2017
- Assisted retail and commercial customers in purchasing replacement parts for vehicles
- Educated customers on related items to complete their job and to increase company sales
- Used computer to look up required parts and delivered to commercial accounts
- Completed spot checks on individual parts lines and verified accuracy of shipments
- Covered shifts at other locations.
Parts Counterman
Advance Auto Parts
03.2012 - 05.2014
- Sold and delivered replacement parts to retail and commercial customers.
Parts Counterman
Autozone
Jacksonville, FL
01.2011 - 03.2012
- Sold and delivered replacement parts to retail and commercial customers.
Manager
NAPA Auto Parts
Jacksonville, FL
08.1998 - 11.2010
- Handled all aspects of daily operations of Auto Parts Store
- Sales and setting up merchandise display to increase sales
- Interviewed, hired and trained employees
- Created work schedules and evaluated employee performance
- Resolved customer issues with a positive outcome and ensured quality customer service
- Opened and closed store according to company guidelines
- Prepared and made bank deposits
- Verified shipments and inventory; processed core and defective parts.
Skills
- Motivated with excellent work ethic
- Extensive experience in auto parts sales and delivery for retail and commercial customers
- Excellent customer service to include reaching out to customers at place of business
- Handled all aspects of managing store
Timeline
Manager
Triple J Mechanical/Napa Auto Parts
05.2021 - 09.2024
Parts Counterman
Napa Auto Parts
11.2018 - 02.2021
Parts Counterman/ Delivery Driver
Thermo King
11.2017 - 08.2018
Parts Counterman
Johnson Brothers Auto Parts/Napa
05.2014 - 10.2017
Parts Counterman
Advance Auto Parts
03.2012 - 05.2014
Parts Counterman
Autozone
01.2011 - 03.2012
Manager
NAPA Auto Parts
08.1998 - 11.2010