Stephen Swad
Spring,TX
Summary
Accomplished Executive General Manager with 30+ years of experience possessing excellent communication, organizational and problem solving abilities with multifaceted experience in variable and fixed operations with success re-energizing organizations, developing strategic initiatives and capturing emerging business opportunities. Results-oriented, decisive leader adept at forging relationships with manufacturer partners, management and administrative teams, employees and clients. Recognized for turning around struggling company operations to achieve sustained growth, client and employee retention , increased market share , substantial profitability increases all the while achieving a record of successfully achieving the highest level awards of recognition from manufacturer in CSI and SSI.
Overview
15
15
years of professional experience
Work History
Executive General Manager
Foundation Automotive Southfork CDJR
01.2023 - Current
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased fixed Operations gross profit 147% while increasing CSI from below target when I arrived to top tier performance the last 90 days.
- Guided team from not being approved by Stellantis Approvability metrics to approvable status in Sales,Service, market share efficiency as well as CSI and SSI
- Improved productivity in Financial Services department 35% while increasing Vehicle Service Contract penetration to above 60%.
Multi-Store Executive Manager
Southwest Infiniti &Clearlake Infiniti
12.2018 - 12.2022
- Trained and guided team members to maintain high productivity and performance metrics for both locations.
- Increased profitability at Southwest Infiniti 200% to 5 million in 2020.
- Increased net profit in 2021 to $10 million ranking it the #1 most profitable Infiniti dealership in North America.
- Sustained growth in 2022 by maintaining most profitable dealership status with Infiniti netting $9 million while increasing marketshare to 135% effective and Award of Excellence in CSI.
- Increased performance in Service department to achieve #1 in Fixed Operations Revenue with Infiniti and Net profit in 2021 and 2022 achieving over 100% fixed operations absorption back to back years.
- Led New vehicle sales to reach #3 in the Nation in 2021 and top 5 in 2022.
- Increased Parts department gross 200% and achieved #1 in Revenue in Nation with Infiniti in 2021 and 2022.
- Accomplished Infiniti highest CSI award, Award of Excellence, only the top 20% in Nation receive this coveted award.
- Accomplished the Circle of Excellence, first time accomplishment, only the top 10% of the Award of Excellence recipient's receive this coveted award. This includes customer and employee retention. Profitability, market share efficiency as well as facility standards.
- Guided Clearlake Infiniti team to first ever top 15 finish in Sales and top 20 in net profitability $3.5 million and top tier CSI.
Director of Sales
Fred Haas Toyota World
01.2009 - 06.2018
- Managed team of 80 sales representatives, providing guidance, coaching and support.
- Managed team of sales and finance managers to achieving top CSI honors while repeating the top volume Toyota dealership in Texas and the 5 state Gulf States Toyota Region every year.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained 250% Market share efficiency, the highest ranking volume dealer in Gulf States Toyota.
- Guided Sales team to #2 in Retail sales volume in the Nation in 2017 with 8,780 new vehicle retail sales.
- Maintaining highest variable department profitability in Nation in 2016 and 2017.
- Awarded Toyota's President's award every year from 2009-2018.
- #1 Volume Tundra dealer in the Nation 10 years in a row.
- #1 Toyota dealer in Gulf States region 10 years in a row.
Education
Bachelor of Science - Business Management
Ohio State University
Columbus, OHSkills
- Dealership Operations
- Performance Improvement
- Team Leadership
- Coaching and Mentoring
- Top Talent Recruiting, Hiring and Retention
- Policy Execution
- Verbal and Written Communication
- Market Growth
- Employee Performance Evaluations
- Increased Profitability
- Manufacturer Approvability
- Multimillion-Dollar P&L Management
Timeline
Executive General Manager
Foundation Automotive Southfork CDJR
01.2023 - Current
Multi-Store Executive Manager
Southwest Infiniti &Clearlake Infiniti
12.2018 - 12.2022
Director of Sales
Fred Haas Toyota World
01.2009 - 06.2018
Bachelor of Science - Business Management
Ohio State University
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