Stephen Taylor
Glen Burnie
Summary
Dedicated Assistant Manager with passion for customer service, operations management, and problem-solving. Proven ability to supervise daily operations and resolve customer inquiries effectively.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Cinemark XD
Maryland, MY
06.2024 - Current
- Provide exceptional customer service and ensure the guests always have a pleasant experience.
- Resolve any issues or concerns a guest may have to a more than satisfactory degree.
- Instruct employees to operate positions effectively and efficiently.
- Collaborated with team members to maintain cleanliness and organization of theater facilities.
- Assisted in managing daily operations and ensuring optimal guest experiences.
- Monitored inventory levels and coordinated supply orders to prevent shortages.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
Glen Burnie High Shcool
Glen Burnie, MD06-2022
Certificate of Completion -
Center of Applied Technology North
Severn, MD06-2022
Skills
- Customer service
- Self motivated
- Problem-Solving
- Engineering mindset
- Workload management
- Operations management
- Policy enforcement
- Sales reporting
- Decision-making
- Computer Savvy
- Tech Savvy
- Daily/Weekly reports and reoccurring tasks
Timeline
Assistant Manager
Cinemark XD
06.2024 - Current
High School Diploma -
Glen Burnie High Shcool
Certificate of Completion -
Center of Applied Technology North