STEPHEN WAELTY
Summary
Results-oriented Director of Sales & Marketing with extensive experience driving occupancy growth and enhancing brand visibility in senior living communities. Proven expertise in strategic, data-driven marketing initiatives alongside a compassionate, family-centered approach. Adept at identifying resident needs and developing personalized solutions that uphold dignity and quality of life. Strengths in communication and leadership consistently boost occupancy rates, referral pipelines, and resident retention.
Overview
32
32
years of professional experience
Work History
Director of Sales and Marketing
Hilltop Springs Senior Living
06.2025 - Current
- Enhanced brand visibility by aligning development with company vision and values.
- Executed sales strategies, significantly boosting occupancy rates in senior living community.
- Strengthened local healthcare relationships, increasing brand recognition among referral sources.
- Improved resident satisfaction by implementing innovative service offerings and engagement strategies.
- Directed cross-functional teams to launch effective marketing campaigns for prospective residents.
- Assisted clinical staff with essential form completion, including 602 Physicians Report POLST and LIC601, LIC601, LIC 603, LIC605A
SENIOR SECURITY OFFICER
SHASTA COMMUNITY HEALTH CENTER
03.2019 - 06.2025
- Ensured the safety of employees and patients through vigilant monitoring and enforcement of policies.
- Conducted thorough investigations of incidents and crimes on premises to maintain security integrity.
- Patrolled facilities on foot and via surveillance systems to deter potential security breaches.
- Monitored security alarms and responded promptly to violent or unruly patient situations.
- Maintained knowledge of emergency codes, ensuring readiness for any crisis through effective communication.
- Compiled detailed reports including incident reports and daily activity logs for accountability and review.
- Led training for new hires in security protocols, fostering a culture of safety and compliance.
- Collaborated with healthcare staff to enhance overall safety measures and improve emergency response effectiveness.
OWNER/MANAGER
CALIFORNIA DEBT SOLUTIONS
01.2010 - 2019
- Achieved client satisfaction through effective debt resolution strategies tailored for individuals.
- Managed daily operations, ensuring adherence to debt collection industry regulations.
- Enhanced team performance by training staff on client communication techniques and best practices.
- Analyzed financial situations, recommending practical solutions for debt management challenges.
- Represented organizations in Northern California, successfully closing contracts for debt solutions.
SALES MANAGER
OUTSOURCE RECOVERY
01.2002 - 01.2009
- Sales and client relationships to over 100 clients. Excellent customer service ability to close a contract to specific deadlines. Handled all disputes with customers to provide satisfactory solutions for all involved. Supervisor to 4 employees.
SECURITY/BOUNCER
RASCALS NIGHT CLUB
01.1997 - 01.2002
- Ensured nobody is acting aggressively or destructively. Escort Employees to vehicles after shifts. Escorted non-compliant patrons out of the establishment. Greeted patrons when they enter and leave establishment.
CAMPUS SECURITY/BORDER PATROL
JOB CORPS, TIJUANA ESTUARY BORDER PATROL
01.1994 - 01.1995
- Patrolled with the homeland security and border patrol throughout the Tijuana Estuary. Patrolled Job Corps Campus along with patrolling Imperial beach with park rangers. Ensured Safety among visitors to beach/campus.
Education
Certificate -
IAHSS- INTERNATIONAL ASSOCIATION FOR HEALTHCARE SECURITY & SAFETY
12.2025
HIGH SCHOOL -
RED BLUFF UNION HIGH SCHOOL
Red Bluff, CA06.1993
Skills
- Excellent Leadership
- Strong Communication
- Empathy and Compassion
- Effective relationship management
- Adaptability
- Resilience and Confidence
- Marketing Expertise
- Friendly, Positive Attitude
Timeline
Director of Sales and Marketing
Hilltop Springs Senior Living
06.2025 - Current
SENIOR SECURITY OFFICER
SHASTA COMMUNITY HEALTH CENTER
03.2019 - 06.2025
OWNER/MANAGER
CALIFORNIA DEBT SOLUTIONS
01.2010 - 2019
SALES MANAGER
OUTSOURCE RECOVERY
01.2002 - 01.2009
SECURITY/BOUNCER
RASCALS NIGHT CLUB
01.1997 - 01.2002
CAMPUS SECURITY/BORDER PATROL
JOB CORPS, TIJUANA ESTUARY BORDER PATROL
01.1994 - 01.1995
Certificate -
IAHSS- INTERNATIONAL ASSOCIATION FOR HEALTHCARE SECURITY & SAFETY
HIGH SCHOOL -
RED BLUFF UNION HIGH SCHOOL